TD Insurance Auto Insurance Reviews

I insured 2 motorcycles for a year, one bike never even turned a wheel last summer. My policy expired in March of 2018. I never bothered to renew the policy as I sold one and the other is still in my shop and covered by my home insurance. They sent me a registered letter 6 months after the policy expired saying they were going to cancel the policy if I didn't pay to renew it. Everyone knows that if I had a claim in that 6 months, they would have denied it due to non-payment! The guy I spoke to said he wasn't going to argue with me about whether I owed them money or not. Now since then, they have sent it to a collection company which will affect my credit score. Unbelievable!! They get a 0.0 rating from me!

I was t-boned on highway August 9-2015. The driver who caused the accident was convicted and charged but TD insurance failed to look after my injuries for past 3 years I have been in and out of hospital with many surgeries with TD insurance refusing to pay my medical and medications

I recently sold my vehicle and cancelled my insurance. I was told it took 3 business days to be given a refund back to my credit card. After 3 weeks, I called to advise and they said: "oh it will be there either Monday or Friday". Now it's been over a month and still no refund!! This is MY money and with this day and age of computers, the fact that they take 6-8 weeks is utterly pathetic!! Also the fact that the girl told me 3 days is a lie. Then in order to follow up with someone, you have to wait on the phone for 30-60 minutes. BE PREPARED TO WAIT SHOULD YOU EVER EXPECT A REFUND. FUNNY THING IS IT TAKES THEM 30 SECONDS TO TAKE MONEY FROM YOU!!!

Bad services. Bad customer service and expensive. Go elsewhere cheaper and with better honest customer services such as Belaire or State Farm.

Called 3 times attempting to buy insurance, each time was told my quote needed to be approved by upper management. I was told each time I’d receive “an email,” “a call in 30 minutes,” and “an email in 3-5 days” once management had looked it over. I didn’t receive any of the 3. Each time I called back and had to answer all the same questions, taking 50 minutes on all three calls. If it’s this difficult to PURCHASE insurance, I can’t imagine how difficult it would be to make a CLAIM. I hung up and called a different provider and had insurance in one hour.

Create trouble for anything you want to do with them, even for simple cancellation. Not recommending anyone to go with them.

I have waited on hold for 45 minutes twice and still have not been able to make my claim. This is my Third call and I've been on hold now for 21 minutes and counting. This is crazy!

My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.

They owe me money after I cancelled the policy renewal...I have complained about the reimbursement not being made three times...and I am still waiting for my money. Each time I am given a new date, which comes and goes without any reimbursement being made. Worst customer service ever...I will never use them again...and I was a customer since 1999.

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!