TD Insurance Auto Insurance Reviews

Hi all, I sign up for the TD home and auto insurance policy 1 yr ago till today. TD insurance guys increased my insurance $20 more without any clams from me, I didn't even change my addresses. When I called them, 0 customer service, 0 help from them. They said claims in my area is the cause of the increase in insurance. It's the same thing as one rep offered customer world tour, next rep got fired for his false promise. It's same as one did crime and police handcuffed innocent sitting next to him. It's the same thing that one's credit history is screwed up, another friend got mortgage denied. It doesn't make any sense, I wonder who comes up with the most stupid policies on earth. TD you guys are losing business, good customers like all of us, shame on you guys. Very greedy people and shameless liars. Very unhappy and pissed off by TD home and auto insurance.

I was with TD insurance for 16 years and I'd give them a negative review if I could. I have never made a claim or had an accident. I moved to an extremely small town a few months ago and they doubled my renter's insurance premium. They made the claim that there must be a lot of crime in the area. So I went from $30 to $60 a month. I called around for quotes and was getting them in the $15 to $20 a month range, so I cancelled and they decided to raise my auto insurance from $115 to $155. I got quotes for $80 to $100 a month elsewhere, so I cancelled everything with them. Now they owe me a refund and will only tell me that I will get it back sometime in the future. They won't even give me a date. You have to sit on the phone for hours trying to get through to someone. Absolutely horrible customer service.

Terrible customer service. Spent countless hours on the phone each time talking with a different rep. Went over the same information at least seven times. Had I known this earlier, I would not have bothered to go with TD. I have never been treated so badly by other insurance companies in 50 years. Will definitely switch to other companies when it is due.

I insured 2 motorcycles for a year, one bike never even turned a wheel last summer. My policy expired in March of 2018. I never bothered to renew the policy as I sold one and the other is still in my shop and covered by my home insurance. They sent me a registered letter 6 months after the policy expired saying they were going to cancel the policy if I didn't pay to renew it. Everyone knows that if I had a claim in that 6 months, they would have denied it due to non-payment! The guy I spoke to said he wasn't going to argue with me about whether I owed them money or not. Now since then, they have sent it to a collection company which will affect my credit score. Unbelievable!! They get a 0.0 rating from me!

I was t-boned on highway August 9-2015. The driver who caused the accident was convicted and charged but TD insurance failed to look after my injuries for past 3 years I have been in and out of hospital with many surgeries with TD insurance refusing to pay my medical and medications

I recently sold my vehicle and cancelled my insurance. I was told it took 3 business days to be given a refund back to my credit card. After 3 weeks, I called to advise and they said: "oh it will be there either Monday or Friday". Now it's been over a month and still no refund!! This is MY money and with this day and age of computers, the fact that they take 6-8 weeks is utterly pathetic!! Also the fact that the girl told me 3 days is a lie. Then in order to follow up with someone, you have to wait on the phone for 30-60 minutes. BE PREPARED TO WAIT SHOULD YOU EVER EXPECT A REFUND. FUNNY THING IS IT TAKES THEM 30 SECONDS TO TAKE MONEY FROM YOU!!!

Bad services. Bad customer service and expensive. Go elsewhere cheaper and with better honest customer services such as Belaire or State Farm.

Called 3 times attempting to buy insurance, each time was told my quote needed to be approved by upper management. I was told each time I’d receive “an email,” “a call in 30 minutes,” and “an email in 3-5 days” once management had looked it over. I didn’t receive any of the 3. Each time I called back and had to answer all the same questions, taking 50 minutes on all three calls. If it’s this difficult to PURCHASE insurance, I can’t imagine how difficult it would be to make a CLAIM. I hung up and called a different provider and had insurance in one hour.

Create trouble for anything you want to do with them, even for simple cancellation. Not recommending anyone to go with them.

I have waited on hold for 45 minutes twice and still have not been able to make my claim. This is my Third call and I've been on hold now for 21 minutes and counting. This is crazy!