TD Insurance Auto Insurance Reviews

Over two hours on hold with them prior to COVID. Since then I had to call them twice to cancel my insurance with them I've spent 7 hours on hold with them in the last week just trying to get my last month's payment out of them. By the way, even if the customer service representative won't cancel your insurance for you when you call they won't give you your last month/deposit back they charge you the exact amount of money to cancel. When you buy your insurance with them they say you going to pay the first and last month's insurance payment but that's not the truth. They actually charged me $260 upfront and my insurance was quoted at $117. I was supposed to get half of that back but they just do what insurance companies are good at the lie and lie some more to take your money and when you have a claim they will do everything in there power not to pay you. Also, they didn't even call me to spike my insurance premium they just took money out of my bank account without my permission!!! Also, they will not communicate with you via email so you have to spend a ton of time on the phone just waiting to talk to a person that really only seems to be interested in taking your money! Because of my experience with this company, I will never even consider using TD bank for anything not even for a mortgage. They have lost a customer for life. There are cheaper better rates out there too. With better companies. I save $40 a month by switching with the same coverage!

Good luck getting to talk to anyone. When finally manage to, the line drops. Multiple times. If you live in Alberta and call them, they need to transfer you to a representative in AB (no direct # to call for Alberta) = another hour waiting.

With the COVID I understand that I will have to wait. But after calling every day, waiting on hold for hours each time, I am yet to get a person on the other side. I need to cancel my auto insurance, as I had to return my car. I’ve already had an NSF on my bank account, and don’t need another! ANSWER YOUR CUSTOMER SUPPORT LINES!

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.

For any change in service of auto insurance, you have to hold the call for one and a half hours.

I had another insurance for 6 years, but a year ago I got a good rate on Auto Insurance from TD Bank. So I signed up for both home and auto insurance with them. Being a single person and driver with 19+ driving history and no claims or tickets in 19 years, and with 887/900 credit score, I consider myself a good customer. To my dismay, I received renewal documents from TD insurance a week (!) before the renewal date and with a $500/year increase in premium. How would you call this insurance? I call it scam artists. Needless to say, I switched back to the previous insurance and do NOT recommend anyone to use TD Insurance neither for home nor for auto. They'll lure you in just to hit you with a 25% increase the following year. Shame on you TD!

They play the waiting game and dodge communications to avoid paying claims! Horrible human beings hired as representatives and "managers" who don't care and seem to be incentivized to rip you off. I had a simple not-at-fault accident and they wasted months of back and forth, switched me to another representative after mine had gone unresponsive for months and now claim the one year is passed and that I will not be paid what I was due. Go anywhere else but here is you want to be "covered"... can't call it coverage if they don't pay!