TD Insurance Auto Insurance Reviews

I have been a customer for years, but after having to file a claim I would never go back. At first I had three different people handling my claim - all told me different information. I showed up for an appointment to fix my car, and the appointment hadn't been made, even though I received a confirmation email. When I had problems with my adjuster, I called the office to ask them to assign me someone new. Not only did they refuse to do that, but they told my adjuster I wanted to switch, making our communication very uncomfortable. I am astounded by how bad they bungled my fairly simple claim. Terrible customer service.

Waited 2 hours and still, no one picks up. TD just want to rip off the current customer and my rate went up 100 after a small collision in a parking lot.

I have been with TD insurance for 2 months now and I want to say that they have horrible customer service. Before taking the policy, when I used to call them for quotes, the wait times were hardly more than 5 minutes. And now that I am an existing customer, the wait times have increased to approximately 50 - 60 minutes. It's pathetic! I want to cancel my current policy, but they said they will charge me the penalty of approximately 300-400$. I am stuck with them now.

Multiple calls, always next in line.

Total joke. Not worth choosing them for their customer service alone.

Embarrassing.

I had been with Meloche Monnex for almost 30 years. I stuck with them because back in 1990, Meloche Monnex was the only broker willing to provide reasonably priced auto insurance when I had only a year of driving experience. I moved last month and called to advise of a change address. On the first attempt, I waited an hour without getting through. On the second and third attempts, I waited 45 minutes without getting through. On the fourth attempt, I got through after over an hour. In response to this disgraceful customer service, I demanded that my home and auto policies be cancelled. Only good thing I can say is that management allowed me to cancel without penalties. I'm not sure what TD has done to screw up the business model of Meloche Money, but it is a total disaster. Like a previous reviewer, I went to CAA and ended up saving $300 a year on my home and auto policies.

If I could give a negative rating, I would. Waited on the line for 40 minutes and still no service. Terrible company! Insurance is far too costly. I got the same coverage from CAA for $ 450 less. Now I’m waiting on line to cancel and to get the address to send written cancellation. I’m still on the line waiting...

I was dealing with the dumbest person, kept asking the same questions, kept me on hold for over 3 hours, still didn't get the job done. One of the worst customer services experience...

Adjuster kept providing incorrect information which I kept calling out and escalating. After calling out the poor valuation and false data received over and over for 2 months, I emailed the ombudsman who said my complaint could only be escalated by internal staff. It took 2.5 months to get the claim and issues with the adjuster to be taken seriously. In the end, my claim was almost doubled. This goes to show how terrible their original valuation was, how bad their customer service is, and how slow they are at resolving claims.

Absolutly the worst experience of my life, I wanted basic insurance and got lied to on the phone about how much I would pay. On a separate occasion, I got a quote online, called to get insurance, and got offered a WAY higher number that they refused to change even though their website gave me a reasonable price. One time I spent OVER 50 minutes on hold and had to hang up to go to work. Next day I spent 30 minutes, finally reached someone, and he had NO idea how to help me. I cancelled right then and there, but of course not without paying a massive fee. WASTE OF TIME AND MONEY.

I would highly recommend DO NOT go to shop of TD auto centre. I have had a bad experience with one on the west end of Edmonton. The adjuster is relatively new and made mistake on every step of my claim. The customer service is not as good as compared to other TD standards. Everyone talks the same language, insurance adjuster and autobody shop guys. This way your words are against theirs and that way they are not accountable. Insurance and autobody shop are always in the agreement or, at least, in my case, it seemed like they had already decided from before that once the vehicle is ready we will not fix what is left or missed. It felt like as autobody had no say as they are preferred partner and moreover insurance pretty much dictates what should be done.