TD Insurance Auto Insurance Reviews

Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.

It has been over a month since someone with this insurance hit my car and they just keep pushing me off as to not taking care of the damage on my car the police report says he is 100% at fault and he got cited at the accident they don’t call anybody back I’ve been asked to speak with supervisors I would never recommend this insurance!!!!

My claim was hit&run, TD insurance expert reported not hit and run. They kept my car for two months and charged me for two months. Finally, after two months their engineers said it was hit by a hard object, the adjuster called me by soft voice said sorry, take it out otherwise pay for parking.

Horrible wait times, they will hang up on you after 40 minutes of hold if you don’t answer within a second, will cancel your insurance without proper notice when late payment arises and the customer service is terrible! DO NOT USE THEM!

My agent didn’t send the check to Active Green and Ross, he didn’t contact me for three working days and when he did he said my case got transferred to another agent and for me to contact the other agent. So unprofessional and disrespectful.

I had a claim in 2018 that was ruled by TD to be the other insurer's fault, with PL PD I would have to go for subrogation on my own.
Except I ended up having to get a lawyer 3 weeks after the initial accident because the other insurance denied liability after initially accepting liability.
2 years later, in December 2020 I received a settlement from the other insurer's company, and all was settled, or so I thought. Calling to change my address on my insurance and was told TD decided to accept fault for the accident 2 days before the 2 anniversary so Nov 2020. They did not inform me! This is against the notice sent to them from my legal team and in conflict with the settlement. When I provided them with the settlement info they said they would look into it. They then came back after me following up for a month and said no I am 100% at fault. When asked why they stated they needed more documents from my lawyer. I have followed up numerous times and have had 0 responses.
Don’t Recommend!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.

I have had to call in 5 times to try and have 4 vehicles properly listed online so I could print pink cards... wait times are over 40 minutes so I can't imagine if I had a claim.

I am extremely disappointed and sad with the level of service that I received. I had a missing part from my bumper and was promised will be installed ASAP but I received a letter from TD insurance stating my auto repair has been and completed. The case is now closed.