TD Insurance Auto Insurance Reviews

Wait times are ridiculous, customer service is horrible. Rates double every year, no personal agent to deal with. I'll never use them again

The wait time for any phone service is disastrous at the epic level.
To make matters worse, the agent you speak with gives you a quote and when you receive the documents, you find a totally different value.

Today, I tried to pay an outstanding balance through my TD Insurance account. The system locked me out for some unknown reason.
I called the number that was posted on the screen for me to call.
I am waiting for the fourth agent now to connect with me because all the previous three agents that I was connected to, each time one agent transfers me to another because he is certified to provide me access to my account to pay my outstanding bill.
Would you believe that?
Stay away from this company.
I can't wait for the policy to finish after which time I will definitely not go back with them!

Waited on hold for 3+ hours on 3 separate occasions over the past 24 months. There is also no option to be put in a queue and be phoned back, leaving you stranded on the line.
When requesting a renegotiation of my monthly payments they gave me no alternatives even when I informed them another company had made me a better deal.
Their customers are clearly not high on their priority list. It's a real shame considering I like banking with TD.

It has been over a month since someone with this insurance hit my car and they just keep pushing me off as to not taking care of the damage on my car the police report says he is 100% at fault and he got cited at the accident they don’t call anybody back I’ve been asked to speak with supervisors I would never recommend this insurance!!!!

My claim was hit&run, TD insurance expert reported not hit and run. They kept my car for two months and charged me for two months. Finally, after two months their engineers said it was hit by a hard object, the adjuster called me by soft voice said sorry, take it out otherwise pay for parking.

Horrible wait times, they will hang up on you after 40 minutes of hold if you don’t answer within a second, will cancel your insurance without proper notice when late payment arises and the customer service is terrible! DO NOT USE THEM!

My agent didn’t send the check to Active Green and Ross, he didn’t contact me for three working days and when he did he said my case got transferred to another agent and for me to contact the other agent. So unprofessional and disrespectful.

I had a claim in 2018 that was ruled by TD to be the other insurer's fault, with PL PD I would have to go for subrogation on my own.
Except I ended up having to get a lawyer 3 weeks after the initial accident because the other insurance denied liability after initially accepting liability.
2 years later, in December 2020 I received a settlement from the other insurer's company, and all was settled, or so I thought. Calling to change my address on my insurance and was told TD decided to accept fault for the accident 2 days before the 2 anniversary so Nov 2020. They did not inform me! This is against the notice sent to them from my legal team and in conflict with the settlement. When I provided them with the settlement info they said they would look into it. They then came back after me following up for a month and said no I am 100% at fault. When asked why they stated they needed more documents from my lawyer. I have followed up numerous times and have had 0 responses.
Don’t Recommend!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.