TD Insurance Auto Insurance Reviews

I had an agent yell on me on the phone because I did not understand their "policy" that had me being charged twice in once month. Don't make the mistake with going with this company.

I have had nothing but issue after issue with my payments. With customer service. Trying to make me pay multiple months with two payments. I had it fixed and payments went up now once again they’re trying to make me pay two payments. I filed a damage claim back on August 5th. It’s almost been a month and no one has called me or contacted me. Not once. Once my claim is done, I am switching to another company and do not recommend TD to any.

Customer support is non-existent. Changed card for auto-renewal and paid bill. A month later policy is cancelled with no notification or communication from TD insurance then they scammed money out of partner to fix the issue of which they still didn’t. Now our rates will be up 3000$ if it’s not fixed.

Terrible people, terrible customer support.

Customer service is awful, they made me cry 2 times ; the time you want to cancel your policy they play with you! I have called them 3 times and cancelled but kept receiving renewal confirmation!!!! Their prices are so high and once you get problem they find reasons not pay you! Do not go with TD
They are monsters.

Wished I would have checked other insurance providers sooner. I have been with TD for 20 years only ever had 1 claim. Every year it goes up. Saved $2000 with another provider with more coverage. When you call you wait 90 min, if you leave a call back number which I did you don’t get a call back. They want you to do everything yourself online. I’m paying for service I don’t want to do their work. I cancelled my vehicle and home insurance and a week later got a bill even higher than the original. Waited 90 min on hold again when representative answered. I told him I got a policy even more money after I canceled I told him they were too expensive, phone wait is ridiculous, and I’m not paying to do it myself online. He hung up on me. I wasn’t rude, they never asked why I cancelled, thought they should know. Guess they don’t need customers.

I called TD cause they canceled my auto policy (it had already been cancelled 2 weeks without my knowledge) they said they had “no idea why” and then charged me more money to restart the policy then cancelled my home AND auto policy a month after and said I owed $953+$100 for both policies. They rob you blind, DO NOT USE TD INSURANCE FOR AUTO OR HOME!

My adjusters were useless. When our stolen vehicle was stolen and recovered it took adjuster all to find out where vehicle was.
There was no customer service. The adjuster did not know his job and did not care. I called and emailed every day for five days to get an update there was never a response. Had to escalate my call to a manager.