Aviva Auto Insurance Reviews

Made a stolen vehicle claim. The vehicle was recovered in damaged condition. Was told the vehicle would be written off and I could expect the final paperwork to complete before the cheque would be issued. Received a call back two months later indicating that I actually did not have theft coverage on my policy even though this should have been the first thing Aviva looked into when I made the claim. Have had very little communications with them as they are unnaivailable. My claims representative has not been responsive to countless calls where I attempted to move the process along. Am still struggling with the company and their ombudsman won't even respond to emails. Meanwhile my car is still sitting at their auto mechanic shop...

Due to a family emergency we missed a couple of payments. When we called to discuss a payment plan, they agreed to take out double payments two months in a row. When the time came for the money to come out, nothing was taken. We waited thinking perhaps they were back logged and didn't get to it. A couple of weeks later, still the money was not removed. When we called Aviva Insurance to ask them why they did not take out the money, we were told that our insurance was cancelled. Meaning, they agreed to a payment plan only to remove our insurance. They gave us no reason why. Now that we are trying to get insurance back onto our vehicle, we are having a difficult time due to all this. I wish they had at least given us a reason, instead of agreeing to a payment plan and then going ahead and removing our insurance without letting us know.

5 moths after accident and still not resolved. Can't reach him at all. Agent was saying I'm not in the system. Don't use this insurance!

my truck was stolen while I was travelling i had reported a claim to aviva , in this case i knew the individual who had taken and crashed my truck, my truck was written off. after battling for a month with aviva over trying to settle this claim, they stated that i had to press charges against this person in order to settle the claim (last i checked its the RCMP's job to lay charges towards anyone not mine, i can only give a statement) i argued this point to the insurance for a long time, further more although offered at first they stated i was not entitled to a rental car although i had been told in the past i had 900 dollars credit towards a rental "the case is under investigation without prejudice and im not entitled to one i can get one and ask for reimbursement later" i was told, finally the Sargent of the police station had to phone the agent to tell him that a warrant had been issued and they are searching for the individual involved so the agent authorized a rental for a week and offered me a claim now starts the low balling they offered me 2000 less then what i had found the fair market value to be on my truck i told them this they asked me to submitt 3 similiar trucks kms make model year so i found two that are similar other then that it is hard to find a truck of this calibre ( it was well maintained with low kms for its year) i found two they were not from alberta so she dismissed them i also showed her the appraised value on kelly blue book they couldnt open the link. i am still battling over this its month two.

this story it stands to show that as a customer with aviva your words carry no weight and they drag on this process to try and make you except there low offer i have had 3 different agents they all have taken leaves of absence and have literally only received one email a day from 2 of the agents although i have sent several different emails and questions regarding the proccess that they have said i have to follow and they do not answer there phone so dont bother calling you can only request that they call you back via email which will take a day to reply and set up a call time, as well they have made me jump threw many hoops with the RCMP who has also told me its to seperate things your truck being stolen and someone being charged with theift.

they do not have your best interest in mind and they are trying to save money they are not on your side.

My wife and i had been drinking so we called 2 taxis. One for the driver to drive us in our car, another to drive the other driver back to his car.
The driver driving our car had an accident. Aviva says WE are responsable!

Have my motorhome policy through Aviva. Had some damage to one of the slides and the claim is still trying to be resolved. Their customer service sucks, I have had to keep calling and emailing them and they never get back to you. I had to call and complain to the claims manager in order to have something done for me, which I feel is totally unnecessary when submitting a claim. I have my homeowners, boat and vehicles insured through them as well and I have requested that my insurance broker rewrite these policies with a different company. My concern is what if my house burnt down and I received this same service from them, it's stressful enough to have to go through this, you don't want to have to deal with someone's laziness to do their job at the same time.

I lost my car in a fire and get nothing from aviva.
Aviva insurance is a a fake contract always tricks you in a huge and complicated contract with a lot of points that allow for them to say this is not covered

We had a recent car accident and claim. Their claims department take half an hour to answer to phone every time and it drives you mad. They insist you use nationwide for the repairs and four days later, no-one has even looked at the damage. Such sluggish response is unacceptable. I will never use them again.

First of all, I'm not sure how far this review will reach out to or if Aviva will even care about this but I need to write this because our family members are furious. On June 1, 2014 around 3pm, our mom's Sante Fe was parked on 17 Avenue 9A Street S.W., My brother and I came back to a car with a broken bumper snapped in half. There were several witnesses on site telling us that a black Ford F150 truck lost balance and his truck hit the left side of our bumper and because of its strong force, the bumper was snapped off. Thankfully, the guy left his phone number so we contacted him and tried to contact Aviva, which is his insurance. Despite our busy working schedule and needing a drivable car (I'm sure you get pulled over by a police if you drive in an unstable vehicle), both me and my brother tried calling Aviva about 50 times and there were no answers. My brother finally got a hold of the appraisal person, his name is Lyle, and he came to look at the car on June 12th, 2014 and told us Aviva will not cover any costs for replacing the broken bumper because he "magically" knew there were previous damages. For all we know, we had a little dent on the right side of our bumper which didn't cause issues or affect us in any way to drive the car. After arguing, he finally said he'll quote it for $500.00 to get the bumper replaced and wrote it down as a "drivable" car when we clearly can't drive it with that condition and refused to pay for a towing cost telling us to drive it to the body shop ourselves. My other brother works at a dealership and it's costing us at least $1000.00 for the replacement. First of all, Lyle was very rude to my brother Paul talking on the phone and Second of all, even if there were previous damages, we would like our old bumper back to how it was with a dent on the right for all we care. We drove this car with a bumper and now because of a truck hitting it off, we now have a car without a bumper. (Was drivable and now Not drivable) Third, it took forever for us to rent a car in the meanwhile (while we were waiting for Aviva to pick up their calls), we can't even get a hold of the adjuster Laura or her subsitute Lauren to confirm on the rental fees being covered by Aviva. I'm worried that Aviva will just put that cost on us in the end even though they reserved the car for us to use in the beginning. I believe we should be covered in full for this replacement of the broken bumper and we should not have to call you a million times to speak to any of you. This whole incident was not our fault and I don't feel that we should have to go through so much trouble. This may be just one of your claims or issues you have to deal with out of many, but to us, this has been a very stressful issue that we probably will not be able to forget even down the road in the future. I'm not the person to write reviews or complain about things often but this incident is giving me nightmares and I hate seeing our family stressed because it has been a difficult journey from the beginning. I hope someone reaches out to me regarding this matter and please step up to be a better company. Thank you.

On May 13 2014 I was in an accident. Some guy did not secure his trailer gate and it came barreling across rhe highway and bounced off our driver side door and then into the driver side pillar and windsheild. Everything was handled by Aviva very quickly. The car was a write off with 7100 in damages. We were told by our adjuster that the check was being courier on May 16 2014. We called many times wondering why we had not received our check, and never received a call back. My broker finally got a hold of her and found out the check was lost in the mail. So she sent another one...and that one too was lost in the mail. We were forced to return the rental and still havent received a check to buy a new vehicle. Today, May 30, I demanded to speak to the manager. He said there was nothing that could be done, no I wasn't getting another rental, and my broker probably had the check just didnt see it on his desk. I am fed up with the run around from this joke of a company. As soon as I do get a check I WILL be switching companies. Aviva is a bunch of liars and blame every one else for their screw ups. Pick another company. Or if you stay, pray to god you never have to make a claim!!