Aviva Auto Insurance Reviews

This insurance is pathetic. It might be cheap, but it's not worth a penny. Having to deal with a claim is going to leave me grey haired and stressed out. The claim agents never answer the phone, never call back and never reply to emails. Even the managers are the same. Waiting for adjuster to estimate the damages is another story, I honestly don't know what kind of incompetent people work there.
Again, stay away from Aviva, I know I will. Better to pay more, but have a piece of mind.

The Aviva agent was slow to return calls, kept passing the buck to the adjuster and refused to address our concerns. It has been such a horrible experience for us our insurance agent is never selling policies by this company again. We have never felt more disrespected by a company

I got rear ended and they claimed that it was my fault because my turn signal was on. I was completely in my lane and got hit by someone who was behind me in my lane. Yet, they denied service saying they can't hold the other party responsible. My car is destroyed and my neck is in a very stressed condition. Yet they didn't even care to investigate. They just left a voice mail. Horrible, horrible horrible insurance company. Stay as far away as you possibly could!

In October 2014 (nearly 5 months ago) my 11 yr old daughter and I were in a rear end collision. Both receiving injuries! I have been waiting and struggling and fighting for my section B, loss of wages benefits. Granted my particular claim is a little more difficult because I am self employed. I have/had 16 clients. I was replaced by 4 in the first 2 weeks.... Because I work "under the table" proving my income has become VERY diffe and stressful. I managed to get just 6 of my original 16 clients to provide letters for the insurance adjuster. This was not enough. I then had 5 of those 6 provide audio recorded statement to a private investigator backing up their letters, as to what I so, and how much they pay me. Since the accident MOST of my clients have replaced me, some because of the lwngth of time i have been off, and some because i harrassed them trying to get them to contact my adjuster. So, here I am, still not back to work almost 5 months after the accident. Its likely I won't have any clients to return to
Facing eviction, credit going down the tubes, unable to pay ANY bills,visiting the food bank just to get by, with a child. My adjuster has been notified of this, they do not care. My benefits still have not been paid. We will lose EVERYTHING, because someone else used my rear bumper as his personal breaking device, and Aviva does not care about the clients who hired them. This is a service I PAY for.... Well, as you may assume, I am canceling my insurance policy.

I understand my situation is more "complicated", but what do they want from me. I tried EVERYTHING to get my client's to cooperate with the company. Provided letters, provided interviews from 1/3 of my client's. The clients don't care, it's not their problem, they don't have the time to take from their busy schedules to talk to an insurance company, for services that I am no longer providing for them.

We have a $13000 claim for windstorm damage, and have been dealing with claims and ombudsman office at Aviva Elite for 10 months. Every expert who has inspected the RV - except Aviva's appraiser - agrees the damage is from outside impact and should be a covered claim. Aviva's appraiser blames the manufacturer for a defect of some kind!
Finally 2 months ago they agreed to partial coverage. We will need to go to mediation on the balance.

So, we got 2 estimates for repairing the partial coverage they agreed too - guess what, here we are 2 months later pushing for approval on the estimates so we can get the work done.

Terrible customer service! They have tried everything imaginable to delay and deny the claim.

We would rate them less than 1 star if we could.

Stay away from Aviva coverage on your RV's

Some idiot put earthquake and sewer back up riders on my travel trailer policy. I caught it and my agent took the riders off. Pretty unethical to me.

Horrendous insurance company. The customer support spoke nothing but incomprehensible, nonsensical gibberish which, roughly translated, consisted of excuses for their terrible and illogical behaviour. They also bill me without warning and long before they're supposed to, and on top of that, they constantly find new ways to, again, rip me off. My rate spiked for no reason at all, for starters. Do yourself a favour and avoid Aviva at all costs.

I had a guy run a red light and hit my truck. He admitted in his police report that he ran the light and hit me. I even had a witness to the accident and gave all her information to the claims representative at Aviva. It has been six months since this accident and my claims adjuster is still trying to figure out who was liable. They never bothered to contact the witness, and never return any of my emails or calls. I'm at a total loss as to what actions I need to take next to see that this gets taken care of. I'm considering seeking legal advice and I'm going to report my situation to consumer reports. If your insured with this company I would change to some one else as soon as possible.

I contacted Aviva for auto insurance in the summer for my little convertible sports car, I was quoted and paid $254/month which I agreed to. The following month after wards I wanted to know how much it would be to change to a different vehicle, 2007 Lexus. I was quoted $460/month, I have emails proving all of this. The next following two months payments were still $254/month which I found odd. The month after in Oct. I was charged $949.44 which was absurd it was more than double what I had been paying! I immediately cancelled the policy and now am being charged again $949.44 in Nov. And now they also tell me $582.72 will be taken out Nov.26.
Watch out for Aviva they will quote you for one price and totally screwed you over without any warning charge you another amount, be warned!

I had a claim in July 2014 in which I had to incur expenses beyond the deductible. First of all, the company only has a select few places that you can take your car. It took me 3 weeks to get my car in for an assessment at which time they told me they were booking into the following month. When I finally did get my repairs done, I had to pay the deductible. I called my Aviva broker multiple times, sent emails to both the broker and two other agents at Aviva and never received a reply. I then followed up again with multiple phone calls and emails. I then received a brief, non apologetic email from my broker saying she was reimbursing me for my expenses and that it would be sent to my home address. This was 30 days ago and I have not received anything. Once (if) I ever receive my money, I will be switching auto insurance companies.

On another note, I changed my address a few months prior to this through my broker. I followed up about a month later as I hadn't received my updated insurance cards that I needed to change my registration. The broker said they were behind in their paperwork. It took nearly two months from submitting the address change to receive anything in the mail. I would not recommend this company to anyone.