Aviva Auto Insurance Reviews

My son and I have been with RBC / Aviva for several years and we have 3 cars and home insured with them. Our policies are due for renewal, and Aviva sent my son a lengthy insurance application for his auto policy, whereby he has to re-apply to continue to be insured with them. He has a clean record. The other policies have been automatically renewed with no questions asked. We received this application via regular snail mail days before the expiry date, and we had to respond the same way; hardcopy. It was a scam. I called RBC Auto Insurance Customer Services, to ask if we can send a PDF copy via email. I was on hold for an hour. Someone finally answered the phone and provided me with an email address. I contacted them on the due date to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because they did not receive the application on time. RBC Auto Insurance Customer Services advised me that there is nothing that they can do for us. The decision had been made. This is how they take care of their good reliable customers. I am an older man with investments and insurance with RBC. My family and I will be closing all accounts and policies from RBC. Avoid at all costs!

I filled out a form which I called to have them give me all the information for this form they where requesting. Sent the form in. Never heard anything. I got a registered letter that they are cancelling my insurance in my car. They stated I missed one checkbox and they sent a letter to have fixed. They didn't send me another letter but instead a registered letter to cancel. I figured I could call to fix this issue. Nope, nothing they can do. I must reapply as a new customer. Someone how the new quote is higher than my renewal. Worst customer service. So they want to cancel one car. So now I am going to cancel all three cars, the primary home and my three revenue properties. They don’t care what so ever. Ask for supervisor sorry no is there. Ask for escalation. Two to Three weeks for a callback?! STAY AWAY FROM THIS COMPANY.

My vehicle was in an accident which was not my fault, I have all perils and total loss, so I can receive total cost of my vehicle's value in case it is a write-off. That was not the case with Aviva, they are criminals, who enjoy taking your money, but won't help you. I have a 1,000 liability, so they have to give me a rental until my claim has been settled. They gave me the rental for one week only, then cancelled it. My claim had not been resolved yet. The claim adjuster stated that I would have to pay for the rental until we could settle the claim. I explained I had to have a vehicle for work (which she ignored). I sent them pictures of what my vehicle looked like before the accident as well as receipts of various costly repairs I had performed to keep my vehicle in top condition mechanically as well as a rust-free exterior with yearly Krown coats. This all did not matter to the claims adjuster, she basically told me I had to accept the offer as they would not give me anything more. My vehicle was going for between 8,000 to 11,000 at the dealer, they wanted me to accept 6,000 and no more. They made my experience very upsetting, I would never recommended Aviva. They do NOT back you up in any claims no matter what you're paying them. My broker was trying to back me up.

We bought a new car and just wanted to change the insurance over. Three hours later being grilled with questions and being put on hold 8 times, then being told I would have to go into an RBC bank to give them even more money because this is a new policy. The gauging, the frustrating experience, I do not recommend this insurance company

I very highly discourage anyone from going with Aviva for insurance. They will give you the run around if you ever have a claim regardless if you're at fault or not. I'm 2 weeks into my not-at-fault accident and they won't even start the claim until I speak to an adjuster, yet he won't respond to my 3 voicemails and email and when I talk to another adjuster after being on hold for 52 minutes every time I call, they change their story. I have 2 house policies and a vehicle with them and they are zero help. As soon as this is taken care of, I'm cancelling all policies with them and will never use them again. Be very aware and do your research on companies before jumping into any agreements with any company. All they want is a paycheck with no service.

I really do miss RBC, Aviva is a horrible replacement. I wait on hold for over 1.5 hrs and still don't get the help I'm calling for. I have never waited on hold for so long. When I call anywhere else and there is no actual reason why I'm on hold for so long, it's ridiculous and maddening. Definitely need some better customer service reps

We called Aviva right away after doing our police report. We were frightened and expected Aviva to be there in our time of need. Our vehicle was hit from our rear by a big steel dump truck. We explained we were not at fault since the dump truck hit us but they refuse to believe us and delayed our process for almost 3 weeks. The adjuster was very rude and was the part of the main reason for the delay. They're very unprofessional, rude, unjust, slow, oppressive and most of all, they don't have any customer service skills. This was the most unpleasant experience and when you think things can't get any worse, it does with this company! They are unreliable.

It is widely known among healthcare providers, who accept auto insurance, that Aviva is the most bad faith insurer in Ontario. If you have an accident, even if they fail in their aggressive attempts to discredit your need for healthcare service, they will refuse to pay the healthcare invoices. Your healthcare provider will not be able to complete your treatment plan because Aviva refuses to pay. Many Aviva insured car accident victims cannot access treatment because Aviva illegally withholds payment from healthcare providers. After many months of this abuse, we filed with FSCO about Aviva's Unfair and Deceptive Acts and Practices. Let's hope FSCO does its job.

Aviva and all of its' affiliates are the worst insurance company by far. It has taken me 4 days to get through to someone to file a claim and when I finally did, they were in no way apologetic to or considerate of their customers. And once I did file the claim, I was told that I have to speak to my broker to get the deductible waived as the damages were in no way my fault. So I call the broker and am put on hold again to be told that "no, we can't help you with that, you have to call the claims department again". So she transfers me to what I thought was the claims department, but it was not. Again I have to be put on hold and explain my situation again. When I give the guy the claim number, he tells me it doesn't exist. So I get transferred and put on hold again. Now I have to give all my information and file another claim. Then I'm told I have to wait 24-48 hours to have an adjuster call me, but there is no guarantee they will call me in that time, could take longer. And even then, I will have to wait for the appraiser. So it has been 5 days now and my car isn't fixed and it may take another week, maybe more, before I can get it repaired, but again, there are no guarantees. After all this, and I'm sure the frustration isn't over, all I can think is that the savings weren't worth it. If I had known it would be this much of a hassle just to file a claim, I would have paid double my policy to another bigger, more reputable insurance company. I am so grateful that I didn't get a home insurance policy with them as well. Do yourself a favour and sign with an insurance company that will actually help you in an emergency and give you what you pay for.

2016 my car was stolen in front of my home and guess what ....? They refused to pay because my credit was bad. That's the proof they had and the only proof. But that was enough for them not to pay me, so I had to go through hell sill: lawyers, lie detectors, interviews, being questioned like a criminal, being accused of theft and then the police called me to tell me my car has been found in a big investigation of car thieves. Believe it or not, they refused to pay the damages to car after that .... so if you have to use Aviva, drive without insurance, you're better off. ..notice all the reviews are 1 star, it's because you can't give them 0