Aviva Auto Insurance Reviews

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.

The worst insurance company ever. Very rude adjusters, keep denying my benefits while I have proves from many doctors, the only thing the care for is taking your money. But when it goes the other way around, they don't want to spend a penny. I believe the insurance system is there because when you get in a disability, there's somebody is going to take care of you. Not to make your condition worse. An honest advice, stay away from these robbers, and find a company that cares.

My left knee was almost destroyed I now have a steel plate and six steel screws. Aviva from day one has denied all physio and theraputic needs. I have 200 pages of denials from this insurance company. They love to up premiums yet try very very hard to minimize payouts. My Income Replacement benefits were very low until my lawyer got tough with them. Recently they messed up the direct deposits of said IRB's. They have sent every paid "expert" that they can send to disallow my injuries.
As I mentioned a full medical surgury team worked on my leg for 7 hrs I had 125 staples that resulted in a 14 inch scar down the front of my leg. The top of my calf bone was sheared off and had to be replaced with a flat steel plate. Yet Aviva is trying to weasel their way out of their contracted obligation.

My spouse was hit by a person coming out of a parking lot onto a street.
Officer deemed it non-reportable ($2000 damage on our vehicle alone), no ticket issued and no police report. Aviva started to pay lost wages to my spouse but then stopped 2 days after she saw their doctor.
She did have a pre-existing neck injury that she had been seeing a pain specialist for and was making good progress with it until the accident. She hasn't been able to work since and her pain specialist continues to recommends that she not return to work. How can a doctor that spends 30 minutes with a person be more qualified that a doctor that has spent almost 2 yrs. treating that person determine what they are capable of doing day to day.
I would stay away from this company. Can't wait for this claim to close so I can change companies.

Renewed my policy without me wanting it. Charged 170 dollars for a few days of insurance on an older pickup and car. Do not deal with these highway robbers. Their price for my two vehicles was 1550 per year. Peace hills gave same plan for 825. Hope Aviva goes broke.

Liars, dishonest liars. I got a quote directly on their website that satisfied me. But then, when I called to wrap up everything and close the deal, they instead gave me a different final quote that was almost 30% higher, despite doing no change whatsoever to the information given online. Same everything, nothing different, only the quote was and by a landslide. I couldn't believe it and said there had to be a mistake somewhere. The sales agent, then a customer service rep, both couldn't give me a valid reason that explained the difference; only that the online quote was a "general idea", not the real thing. That is plain dishonest practice, a teasing quote that was just so far from what they wanted to charge me.

This company treats you like you are nothing just so they dont have to pay you. They cancelled my friends policy claiming how there was insufficient evidence guven but that it on their own judgement. The way they treated my friend is disgusting and questions their ability to examine human emotion. They need to stop ruining lifes everywhere and man up.

I was seriously injured in 2009 by a driver who t-boned me at a red light, Aviva insurance has been terrible from day 1 failing to provide help or support that was not forced at the hands of a lawyer.
Aviva is a disgrace to the insurance industry and confirms Canada as a 3rd world country of misfits.

I cancelled my auto insurance with them. The representative at the broker's office told me that I'll get some refund. When I called them, they told me they have penalized me to cancel the insurance. Instead of refund, I owe them some money. If there was a penalty to cancel the insurance, why the representative did not educate me on that. The customer service was the worst. They don't listen to their clients at all.

If there was a no stars review option I would have put that ... They are the most scamming cons I have ever delt with for my car insurance and my parents for their house and car ... Now where do I begin... I pay 113.99 for my not brand new car (06) for only plpd coverage cause they wanted me to pay around $200 when I've never been in an accident nor missed a payment and have went through excel (driving course) in my teens that costed just under $700 for them to tell me it only saves me $10 on my insurance ... When all of my friends pay 79-120 for half to full coverage. then they canceled my insurance on me and want me to pay $210 to open it back up so I don't have it on my record because I switched banks when I was paying my payments in one of their branches buildings and they gave me a deadline to pay my payment and sure enough I did and they took my money and still closed my insurance because I didn't have my new banking stuff for them when it wasn't going through my old bank in the first place.. Aviva works on prolonging claims two so they can throw the case out and not have to pay anything back to anyone ..... My parents garage fell down due to snow and the foundation wasn't up to building codes so they had to build a complete new one which was fine till they told my dad that he had to pay everything out of pocket and hey would reimburse them for the money ... Now MOST people don't have that kind of money laying around to rebuild all by themselves but my family is awesome and supports each other and my uncles were able to lend him the money , so my dad borrowed $30000 to put a new foundation down and sure enough once it was done they told my dad I'm sorry but you have to put walls and a roof up first before we can release anymoney so he got mad but when to friends to borrow more money to put walls and a roof on and this was the real icing on top as soon as everything was built they released enough money that covered the walls and roof but not foundation cause they told him he needed to show a permit of the old foundation and building so my dad went and talked to inspectors that worked these are for years and they told him that permits are only held for 7 years due to changes of policy's but they remember when the former owner had the building built and was able to track it down cause of previous owners wife , but as soon as my father said he had it Aviva told my Father that they wouldn't pay it cause there was no bylaw in the first place that covers that when they told us from the start there was and that's what their paying extra money for and high rates in paper work the whole 16 years they have lived there. So now my Fathers hired a lawyer and is taking them to court ........ Either which way we had a friend who worked for them and his job through them was to try and scam money out of elders and he had to quit cause it was killing him and eating away at him inside with guilt ....... Stay away from their scams they’re one of the worst company’s i have ever dealt with and heard about .... They only want your money.