Aviva Auto Insurance Reviews

I will try to keep this brief. No adjuster contacted me for three working days after I phoned immediately (during working hours) from the accident. The body shop and towing compound sought out me over the next several days because they were not getting information to proceed from AVIVA. The body shop contacted me for approval of repairs while AVIVA failed to inform me of any progress (they had been debating write off versus repair). I contacted AVIVA for information. The adjuster eventually (several days later) told me that although extensive damage that the car was repairable because the damage was less than 70% of the value of the car. I pointed out that, with simple math and the value and damage figures they provided to me, the damage exceeded 75% of the value, without regard to the 20% contingency that the repairs might grow by because the extent of repairs was hidden. The response was to up the valuation of my car by $6000 to make the math work. I requested a supervisor because nothing made sense and because the adjuster was bulling me into accepting their terms and if I didn't agree immediately to their terms I must assume immediate possession of vehicle including charges to remove from body shop and expenses to date and accept a cheque that would not cover repairs. The supervisor the adjuster handed me over to (by my request) turned out to be just another adjuster but fooled me until after I was beaten and agreed to AVIVAs terms. All of this happened when the other parties insurance accepted full blame and costs from the start. You never know how good your insurance is until you submit a claim!

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.

The worst insurance company ever. Very rude adjusters, keep denying my benefits while I have proves from many doctors, the only thing the care for is taking your money. But when it goes the other way around, they don't want to spend a penny. I believe the insurance system is there because when you get in a disability, there's somebody is going to take care of you. Not to make your condition worse. An honest advice, stay away from these robbers, and find a company that cares.

My left knee was almost destroyed I now have a steel plate and six steel screws. Aviva from day one has denied all physio and theraputic needs. I have 200 pages of denials from this insurance company. They love to up premiums yet try very very hard to minimize payouts. My Income Replacement benefits were very low until my lawyer got tough with them. Recently they messed up the direct deposits of said IRB's. They have sent every paid "expert" that they can send to disallow my injuries.
As I mentioned a full medical surgury team worked on my leg for 7 hrs I had 125 staples that resulted in a 14 inch scar down the front of my leg. The top of my calf bone was sheared off and had to be replaced with a flat steel plate. Yet Aviva is trying to weasel their way out of their contracted obligation.

My spouse was hit by a person coming out of a parking lot onto a street.
Officer deemed it non-reportable ($2000 damage on our vehicle alone), no ticket issued and no police report. Aviva started to pay lost wages to my spouse but then stopped 2 days after she saw their doctor.
She did have a pre-existing neck injury that she had been seeing a pain specialist for and was making good progress with it until the accident. She hasn't been able to work since and her pain specialist continues to recommends that she not return to work. How can a doctor that spends 30 minutes with a person be more qualified that a doctor that has spent almost 2 yrs. treating that person determine what they are capable of doing day to day.
I would stay away from this company. Can't wait for this claim to close so I can change companies.

Renewed my policy without me wanting it. Charged 170 dollars for a few days of insurance on an older pickup and car. Do not deal with these highway robbers. Their price for my two vehicles was 1550 per year. Peace hills gave same plan for 825. Hope Aviva goes broke.

Liars, dishonest liars. I got a quote directly on their website that satisfied me. But then, when I called to wrap up everything and close the deal, they instead gave me a different final quote that was almost 30% higher, despite doing no change whatsoever to the information given online. Same everything, nothing different, only the quote was and by a landslide. I couldn't believe it and said there had to be a mistake somewhere. The sales agent, then a customer service rep, both couldn't give me a valid reason that explained the difference; only that the online quote was a "general idea", not the real thing. That is plain dishonest practice, a teasing quote that was just so far from what they wanted to charge me.

This company treats you like you are nothing just so they dont have to pay you. They cancelled my friends policy claiming how there was insufficient evidence guven but that it on their own judgement. The way they treated my friend is disgusting and questions their ability to examine human emotion. They need to stop ruining lifes everywhere and man up.

I was seriously injured in 2009 by a driver who t-boned me at a red light, Aviva insurance has been terrible from day 1 failing to provide help or support that was not forced at the hands of a lawyer.
Aviva is a disgrace to the insurance industry and confirms Canada as a 3rd world country of misfits.

I cancelled my auto insurance with them. The representative at the broker's office told me that I'll get some refund. When I called them, they told me they have penalized me to cancel the insurance. Instead of refund, I owe them some money. If there was a penalty to cancel the insurance, why the representative did not educate me on that. The customer service was the worst. They don't listen to their clients at all.