Aviva Auto Insurance Reviews

Been with this company for over 5 years, clean driving record with no prior claims. Recently I was involved in a terrible accident that not only left me in severe pysical pain but also mental pain. According to witness (since i remember nothing) I was not at fault because the truck driver cut into my lane. I have been trying to reached claims ever since as I am in extreme agony but still nothing. I have left countless messages yet no results or even call back. I have been driving for 15 years & never had I miss work or been in such situation so I have no clue what steps need to be done. I am trying to be patient but my patience is running out. I have decided to used my own money for my therapy sessions, which includes mental & physical. What are my next steps? I am not asking for much but this insurance company seems to have no interest in my well being or getting anything settled. By the way my car was a total write off and still no settlement had been agreed.

I just wanted to change something on my policy. Have been waiting over 45 minutes to talk to someone. Hello, anybody there?

After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs

I was involved in an accident. Aviva refuses to put a claim through on my car. They claim I didn't have insurable interest in my vehicle :s ?? My car was written off and scrapped. I have over 100 pictures of the vehicle before and after the accident. They claim since "there is no vehicle to inspect, there is no claim". I asked "What do you do in a theft situation when there is no vehicle to inspect?" They claim it's a different scenario. I said "regardless there is still no vehicle to access the value" They still say it's different. I will not renew my car and motorcycle policy with them. The customer service is horrible. My car was only worth a few thousand dollars. They are willing to lose a customer over a few thousand dollar pay out. I WOULD NEVER RECOMMEND AVIVA TO ANYONE. See ya never Aviva!

Had a claim where the other driver crossed into my lane. Had dash cam footage; still had to take the day off work to go to court. Flash forward 7 months. I'm trying to cancel my policy. Their policy is they can only have transactions by phone. I've been on hold for over 3 hours in total. Worst customer service experience of my life.

Had an accident July 4th which was not my fault - another driver was charged with careless. So much for Aviva's new car guarantee... Beware, folks, that's lies! 7 weeks later still waiting for a car... My model is no longer available, and they are wanting to replace it with a lower model from another manufacturer... They have a fleet management service source out potential dealers interested in the sale ... Twice now called by Avivia to say have a car for me to look at ... then a few minutes later they call back ... sorry no car there? Now that they cannot easily find a replacement through their fleet management service, and re trying to brush me off with a payment, well below what it will cost me to replace the car? How shady ... and so sad, since they have held my home and auto policy now for 23+ years. Guess they sleep well though ... as they are part of RBC, their staff and management are well salaried and oh the bonuses - too bad the bonuses are on the backs on loyal dumb clients such as myself who loose out in the end. So past time to shop for a new carrier!

After calling aviva's customer service line today I'm sad to say the experience was terrible. My father is a senior and was spoken to rudely and made to feel like he couldn't get the help he needed. Nadir, the receptionist who took the call belittled him and basically told him she couldn't help him instead of directing him to the proper places to change his address and gain house insurance for his new home. I then spoke to her and she was just as rude to me. I'll be making sure my parents change their insurer as soon as possible.

The value of my car is high but they are offering me by far less. I am very disappointed.

Like most reviewers I have nothing good to say about having my auto insurance with Aviva. Like many insurance companies, they make lovely promises to "be there for you." HA! They're great at taking your money, and loathe to pay out. And should you cancel your insurance, out comes the fine print and a thousand ways to gouge you further. I dream of a world free of injustice, poverty, pollution, overpopulation, and insurance companies. The only decent experience I've had with auto insurance was with Family Insurance Solutions Inc out of British Columbia.

Horrible company to deal with. I didn't even sign up with them but a broker tried to put me through them even though I signed up with another company. (My current policy with the broker was cancelled and was no longer renewable through the company I had. Essentially, my current policy was no longer an option when the term ended, and I sought out another )

Long story short, they have harassed me for "unpaid time on risk" even though I showed proof of insurance. Threatened my record, claim to have submitted my name to a collections agency, and also claim to go after your "payment record" which means that they say you're someone who may not pay your rates and it could affect your rate with other companies.

I think a lot of it is scare tactics, but it goes to show what the company is like. Speaking nicely didn't help at all, and I've never been more frustrated with a company in my life. I'm a standard, average person who follows the rules and pays everything on time. This blew my mind! I hope others can avoid this experience by finding another company.