Aviva Auto Insurance Reviews

2 claims in 3 years. First, they use out of province adjusters (if that’s what they are). They were arrogant, refused to even consider black book values of a vehicle, and on the second claim, insisted on depreciating a garage door that had been destroyed, leaving the homeowner out of pocket even though there was no alternative but to replace the door. The ombudsman was similarly uninformed, arrogant and a joke. Don’t use them.

I very highly discourage anyone from going with Aviva for insurance. They will give you the run around if you ever have a claim regardless if you're at fault or not. I'm 2 weeks into my not-at-fault accident and they won't even start the claim until I speak to an adjuster, yet he won't respond to my 3 voicemails and email and when I talk to another adjuster after being on hold for 52 minutes every time I call, they change their story. I have 2 house policies and a vehicle with them and they are zero help. As soon as this is taken care of, I'm cancelling all policies with them and will never use them again. Be very aware and do your research on companies before jumping into any agreements with any company. All they want is a paycheck with no service.

I really do miss RBC, Aviva is a horrible replacement. I wait on hold for over 1.5 hrs and still don't get the help I'm calling for. I have never waited on hold for so long. When I call anywhere else and there is no actual reason why I'm on hold for so long, it's ridiculous and maddening. Definitely need some better customer service reps

We called Aviva right away after doing our police report. We were frightened and expected Aviva to be there in our time of need. Our vehicle was hit from our rear by a big steel dump truck. We explained we were not at fault since the dump truck hit us but they refuse to believe us and delayed our process for almost 3 weeks. The adjuster was very rude and was the part of the main reason for the delay. They're very unprofessional, rude, unjust, slow, oppressive and most of all, they don't have any customer service skills. This was the most unpleasant experience and when you think things can't get any worse, it does with this company! They are unreliable.

What’s there to say? If you want good service, purchase anything. If you want good service, good luck. We had a simple no-fault claim where the other driver ran a stop sign and damaged our vehicle. He and his insurance company took full responsibility. Our appointed agent was absolutely non-communicative, uninformed and just ignorant to our claim. I never expected great service but considering the claim was no-fault and the other driver and insurance claimed responsibility the day of the accident, you would think it would be an expedited claim. It wasn’t. Still waiting to finalize. 1 star is too much for my appointed agent. But anyone else we were able to contact were very helpful.

Worst insurance company. Was a client since 1983, no claims. Had a head-on collision, not our fault. The vehicle was deemed totalled. The only thing that they did was a rental vehicle next day. Then 14 days later requested the return of the vehicle. We did not have a replacement vehicle for nearly one month. Two adjusters were useless and the ombudsman dept was a joke. Do not take out your car, house insurance with them. It was a nightmare. This claim cost us about $8000 and we were the victims. Beware of this company!!! Just saying.

I wanted to make a change to my policy, the phone line hold time on the message was over one and a half hours. I waited on hold because I really needed to make the change to my policy. Finally, after an hour and 45 minutes, I hung up and called another insurer, who quoted less than I was paying and whose operators picked up the phone in less than five minutes. Communication is imperative in a service business, I would hate to think what I would have to do to make a claim.

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

It is widely known among healthcare providers, who accept auto insurance, that Aviva is the most bad faith insurer in Ontario. If you have an accident, even if they fail in their aggressive attempts to discredit your need for healthcare service, they will refuse to pay the healthcare invoices. Your healthcare provider will not be able to complete your treatment plan because Aviva refuses to pay. Many Aviva insured car accident victims cannot access treatment because Aviva illegally withholds payment from healthcare providers. After many months of this abuse, we filed with FSCO about Aviva's Unfair and Deceptive Acts and Practices. Let's hope FSCO does its job.

Aviva and all of its' affiliates are the worst insurance company by far. It has taken me 4 days to get through to someone to file a claim and when I finally did, they were in no way apologetic to or considerate of their customers. And once I did file the claim, I was told that I have to speak to my broker to get the deductible waived as the damages were in no way my fault. So I call the broker and am put on hold again to be told that "no, we can't help you with that, you have to call the claims department again". So she transfers me to what I thought was the claims department, but it was not. Again I have to be put on hold and explain my situation again. When I give the guy the claim number, he tells me it doesn't exist. So I get transferred and put on hold again. Now I have to give all my information and file another claim. Then I'm told I have to wait 24-48 hours to have an adjuster call me, but there is no guarantee they will call me in that time, could take longer. And even then, I will have to wait for the appraiser. So it has been 5 days now and my car isn't fixed and it may take another week, maybe more, before I can get it repaired, but again, there are no guarantees. After all this, and I'm sure the frustration isn't over, all I can think is that the savings weren't worth it. If I had known it would be this much of a hassle just to file a claim, I would have paid double my policy to another bigger, more reputable insurance company. I am so grateful that I didn't get a home insurance policy with them as well. Do yourself a favour and sign with an insurance company that will actually help you in an emergency and give you what you pay for.