Sonnet Auto Insurance Reviews

First year with Sonnet was great, problems come at the time of renewal. My car insurance went up $150 a month and home insurance $30. I had a minor speeding ticket, no claims and no accidents. No claims ever filed for home. The increase in premiums is outrageous and there is no explanation. They lost me as a customer in just 1 year!

The industry as a whole is monopolistic. I bought a brand new car and had it insured with Sonnet. The payment went through with no issues. I had a clean record, no claims, and or tickets in over 22 years. However for some reason, sonnet cancelled my insurance. I called them and they said they tried contacting me by email because they could not withdraw from my account. I called the bank and they said your account was fine and Sonnet was not withdrawing. I told Sonnet that I was willing to pay the lost amounts and get it settled with my bank. They said they could not and jacked my insurance. I tried to get another quote with other insurance providers and because of this issue of no fault of mine, they all bonded and monopolized against me. Sonnet corrupted my record and does not care. Stay far away from Sonnet.

I took my car to a shop I preferred and got very low interaction/communication from my adjusters. They would only follow up if I reached out to the Ombudsman. It's been over a year and they want to reveiw my file again.

Will just cancel for a non payment, even if you can make the payment and it's a processing issue. Cannot make early payments, will continually argue. Canceled my policy for a bank communication error and told me there was nothing they could do when I was trying to just make the payment since their recurring system caused my account to think it was fraud. Horrible service, no one to contact half the time. Now making it harder for me to get new insurance from a competitor, and are showing I'm a non paying customer which raises my risk setting when I've been trying to make either early or make up payments when the recurring schedule didn't work. Never received their registered letter which they just say was sent out, and the only emails I got regarding the time period associated was about an alumni offer.

This company is a waste of money!!! I been a with them for 3 years and they decided to cancel my insurance on me for no reason at all. I have NO tickets, no accidents, all my payments have been paid ON TIME. I got told right by sonnet to do a new quote for my new inquiry, i do so and half way through my quote they turn around and cancel my insurance!!!! Now i am missing work because they fooled around with my insurance. I do NOT recommend going with this company I have never heard ANYONE I know with them have positive reviews. They will literally do what ever they can to not pay our an insurance claim, people are having to take them to court in order to get their entitled claims, etc!!! This company is a complete joke. Guess thats what I get for using a “online only” company. Lesson learned!! Save your time and money and look elsewhere!

Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.

It's pretty much non-existent. Good luck trying to talk to someone when you need them.

They Cancelled our insurance for something that wasn`t relevant to our policy! We called & spoke with an agent & they looked at our policy & said that they didn`t see anything wrong. They asked us to sent a drivers abstract report for each driver & they would review our policy. I spent money for the reports & sent them as I was told. I emailed 3 different times & they never responded to any of my emails. They are not a very professional insurance company to deal with!

Worst insurance company I have ever dealt with. I canceled my insurance policy over the phone with a representative two months before the renewal date. I then had to speak to another representative to cancel it. I also emailed the company twice to confirm the cancellation. Just received notice that they have sent my file to collections. For fees after cancellation. Unbelievable.

They tried to up my auto policy by $30 I have no tickets or violations and when I contacted them to ask how much my home insurance would be if I cancelled my auto insurance and they couldn’t tell me that unless I actually did. They also couldn’t tell me how much of a discount I was currently getting since apparently, it’s only “up to” 20% if you bundle. Not sure what kind of company cannot see your policy details but this company sucks what’s the point of having customer service agents if they know next to nothing! Pointless...