worst insurance company.
by Matt on Oct 3, 2023
1 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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Agent/rep attitude (15)
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Agent/rep knowledge (18)
App to track driving (2)
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Cancellation experience (47)
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Claim - adjuster (13)
Claim - denial (5)
Claim - not-at-fault (5)
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Claim - theft (2)
Claim - total loss (3)
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COVID Handling (2)
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Phone wait times (9)
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Policy coverage (7)
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Rates at renewal (18)
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Rates for good drivers (10)
Rates for second driver (1)
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Renewal experience (14)
Website experience (8)
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It's pretty much non-existent. Good luck trying to talk to someone when you need them.
They Cancelled our insurance for something that wasn`t relevant to our policy! We called & spoke with an agent & they looked at our policy & said that they didn`t see anything wrong. They asked us to sent a drivers abstract report for each driver & they would review our policy. I spent money for the reports & sent them as I was told. I emailed 3 different times & they never responded to any of my emails. They are not a very professional insurance company to deal with!
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Worst insurance company I have ever dealt with. I canceled my insurance policy over the phone with a representative two months before the renewal date. I then had to speak to another representative to cancel it. I also emailed the company twice to confirm the cancellation. Just received notice that they have sent my file to collections. For fees after cancellation. Unbelievable.
Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.
Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.