Don’t be fooled
by SP on Nov 1, 2023
1.5 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(155 reviews)
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Agent/rep attitude (15)
Agent/rep availability (25)
Agent/rep callbacks (13)
Agent/rep knowledge (18)
App to track driving (2)
Billing/payments (24)
Cancellation experience (47)
Cancellation fee (8)
Claim - adjuster (13)
Claim - denial (5)
Claim - not-at-fault (5)
Claim - rental car (7)
Claim - repair shop (6)
Claim - theft (2)
Claim - total loss (3)
Claim - towing (2)
Claim - windshield/glass (4)
Claim payout amount (3)
Claim processing time (19)
Complaints/ombudsman (2)
COVID Handling (2)
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Email/message wait time (1)
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Late payment fee / NSF (1)
Legal actions (1)
New purchase experience (5)
On-hold times/transfers (2)
Online chat (1)
Online quoting (2)
Paper mail experience (1)
Parking/pausing policy (1)
Phone wait times (9)
Policy changes experience (4)
Policy coverage (7)
Rates after claim (1)
Rates at renewal (18)
Rates competitiveness (9)
Rates for good drivers (10)
Rates for second driver (1)
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Rates in bundle (2)
Refund (3)
Renewal experience (14)
Website experience (8)
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I took my car to a shop I preferred and got very low interaction/communication from my adjusters. They would only follow up if I reached out to the Ombudsman. It's been over a year and they want to reveiw my file again.
This company is a waste of money!!! I been a with them for 3 years and they decided to cancel my insurance on me for no reason at all. I have NO tickets, no accidents, all my payments have been paid ON TIME. I got told right by sonnet to do a new quote for my new inquiry, i do so and half way through my quote they turn around and cancel my insurance!!!! Now i am missing work because they fooled around with my insurance. I do NOT recommend going with this company I have never heard ANYONE I know with them have positive reviews. They will literally do what ever they can to not pay our an insurance claim, people are having to take them to court in order to get their entitled claims, etc!!! This company is a complete joke. Guess thats what I get for using a “online only” company. Lesson learned!! Save your time and money and look elsewhere!
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Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.
First year with Sonnet was great, problems come at the time of renewal. My car insurance went up $150 a month and home insurance $30. I had a minor speeding ticket, no claims and no accidents. No claims ever filed for home. The increase in premiums is outrageous and there is no explanation. They lost me as a customer in just 1 year!