Canada Life Health Insurance Reviews

I know we should be thankful because we get reimbursed for the expenses, but it is also frustrating how Canada Life processes the claims. When a doctor prescribes you something, it means you need it asap so you purchase it asap too. You have to be at your best so you function at your best at work. But most of the prescriptions you have to pay upfront and even visits to practitioners you have to pay upfront as well. I have made multiple claims and 2 months have passed Canada Life has not reimbursed yet. If they need additional information (aside from the documents already submitted) they could call the service provider or the prescribing doctor themselves to obtain that additional information. Probably the reason they tell you they need more info so they can delay the processing of your claim. 2-14 business days is not true. Just dont provide false information to people. You can put "2-14 business days or indefinite". Always remember that we are patients. We are already in need of medical attention/procedure/equipment so please spare us the frustration.

Don't even try to call there, no one will answer! Ever!
We were supposed to be inssured since Jully 1st, with the military. We are in September 17, and yet, I can't submit my claims. So I have a ton of claims pending...

They never reply to email and / or message
their claim system over their website is not working for days
their claim system over the mobile app is not working
waiting time to speak to someone is 60 minutes facing the hangup after long wait

Is this a real company or just a scam

No assistance, no response for my multiply requests. Its a joke. I can't get any answers through phone or site.

I see my claim refused and given the following reason for the refusal: "the provider does not meet our requirements". So fine, I now need to know what requirement is not met by the provider so that I may choose one that does meet the requirement.
I asked Canada Life to explain further, and it took them 4 days to email me stating that my "provides does not meet our requirements". How is that supposed to help? It is clear that no one bothered to look into the claim to answer a very legitimate question.

Customer service people never picked up the phone even if I hold it for an hour. After an hour they hang up the phone. This happed to me 6 times.

Do not cover any drugs related to cancer. Denied my stress leave. I have to fight for any and all coverage. A letter for every medication to justify why or if there is another medication he could use. Seriously! Money for nothing. Avoid them at all costs.

This company is an absolute JOKE. I got switched to Canada Life as my benefits provider back in January as part of my company “merger” aka taking over from my previous one, right from the get-go I knew it was a worse plan than the one I had previously as all my coverages were 80-90% for dental and prescription as opposed to the 100% I had before, although my premiums stayed exactly the same… What really drove the nail in the coffin for me was having to submit a claim not once, not twice, but 3 TIMES to get them to pay it as their online submission forms obviously don’t work, I would submit it all and nothing would register in my queue, my 3rd attempt I actually had to call in and email one of their service agents directly with my forms and that meant being on hold 2 HOURS with these guys just to get through, I don’t have the time or the patience for this kind of garbage customer service. I pay a fair chunk of change for my benefits and these guys can’t even offer timely or satisfactory service for a claim or a dang phone call. 6 months in with Canada Life after having my previous benefits with another company for 9 years and It’s not even a competition of who offered the better service cause Canada Life is terrible.

Waiting 2 weeks to get a claim from the ortho processed.
Compliance is a mess.

I absolutely hate this company Canada Life. Not one time ever when having to deal with an issue were representatives helpful, they don't care about anything but taking your money. They will do anything in their power to avoid paying your claims.
Here is my story... I recently started a new job where Canada Life is my benefits provider. I have 100% coverage through my plan for prescription drugs plus not that I need it my wife has 80% coverage through her benefits provider. Anyways went to use my benefits for the first time, my pharmacy went to submit my drug claims for the diabetes medications I had 4 prescriptions, they covered 2 of them partially, the cheaper ones and then my other 2 they didn't cover at all. Apparently, they need further information before covering anything. What the hell??? I pay through my teeth for my benefits. They are telling me they want to see what my Manitoba Pharmacare deductible is and won't cover my meds until they get this information. Why does this matter? First of all my Manitoba Pharmacare deductible is around $7000 for the year, I come nowhere near spending $7000 in a year on medication, even if I did my insurance wouldn't even be billed because once you meet your deductible Manitoba Pharmacare pays for your drugs I would pay nothing for them nor would Canada Life as my Pharmacy would see my deductible of $7000 was met and wouldn't bill Canada Life. What an absolute unnecessary waste of time this is it's completely unnecessary and irrelevant. It's just Canada Life doing everything in their power trying to avoid having to pay for my drugs however I still pay Canada Life for my premiums through my teeth, through my employer's payroll deduction, they take your money with no problems though.
God in heaven helps you if you ever need to call their call center to speak to a representative. I wasted my 1-hour lunch break at work today trying to talk to a representative to no avail only to be on hold for 55 minutes holding for the next one and I had to hang up after wasting an hour waiting for help because I had to get back to work. I was so angry. That is a wait time that is absolutely ludicrous and unacceptable. That is not Customer Service. I work 8 am to 5 pm daily, if I can't talk to someone on my lunch break that is an hour-long what the heck am I to do to talk to a representative. Do I need to take a day's holiday off from work just to be on hold for 3 hours to try and get to speak to someone??? This is pathetic! You should not be on hold for any more than 5 to 10 minutes top. This is a serious problem for Canada Life! Don't believe me about the wait times call them yourself and see. Hire more representatives because whatever you are doing Canada Life is not working and is absolutely maddening to me as a customer but it will all just fall on deaf ears as this Company doesn't care a worth spit for its Customers.