Group Benefits Reviews
Canada Life Group Benefits Insurance Reviews
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(73 reviews)
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If I can give a 0 or finger to Canada Life (used to be Great-West Life), I would love to do so.
Each time I call Canada Life, it takes more than 1 hour as an average wait time for the past 6 months. When I talked to the agent Stephanie (Dec 1, 2021) who kept telling me I just have to follow the steps so she can hang up. I have trouble submitting my Orthodontic claim online and would like her help but all she could do is tell me to follow the instructions and steps. In the end, I demanded to talk to her supervisor. She said she can't find one at that moment but someone will call me back within 24-48 hours, then 24 hours have passed (Dec 03, 2021) and I have not received any call from Canada Life. I called on Dec 2, 2021, another 1-hour wait to talk with an agent. This agent is better but while we were talking for less than 10 mins, either she hung up on me or had a technical problem, the call was dead. I even have not got a chance to know her name. After these 2 call incidents, I finally decided to write a review regarding the poorest service at Canada Life. An hour has passed and I am still (Dec 03, 2021) waiting to talk with the agent :(
Have had nothing but positive and helpful interactions with our customer rep, Chris Eggers. Had a recent injury (blew through the cartilage and some bone in my knee) and Covid has made the treatment process much more complicated as this is a somewhat time sensitive injury and just meeting with a surgeon could take up to a year (...sigh). I've been recommended hyaluronic acid injections as well as a custom knee brace in the meantime to reduce any further damage but these treatments come with a hefty price tag. Chris called me back, on his day off, 10 min after I left a message to help me sort out this situation. I have to say I am extremely pleased with the level of customer care and hope that Chris is recognized by Canada Life for his effort and dedication.
They have customary charges listed on everything but don't say it in the package.
They even have customary charges that aren't listed on their website. As a result of this and other deductibles, the percentage coverage is never the full percentage. It's a scam for what we're paying.