Canada Life Group Benefits Insurance Reviews

They simply wont pick up the phone, I called 3 times, waited over an hour each time.
As bad as it gets.

July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.

2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.

Seems to be a consensus in the reviews that Canada Life is not interested in any form of customer service. As others have stated, I have made 3 unsuccessful attempts to reach them by phone with over 1 hour wait time before the line auto disconnects.
This was not the case with Great-West Life. Another example of amalgamation equals garbage quality for the customer. I bet the executives are still patting themselves on the back over the savings when they canned all those unrequired service agents. Can you say bonuses for the privileged!
So when the normal medical expenses and dispensing fees are mysteriously no longer covered, good luck reaching out to anyone for an answer. More money is well wasted if you are paying for coverage with this typical garbage of the industry.