Canadian Tire Triangle Mastercard Credit Card Reviews

Called Customer Service 4 times because my card was stolen and I was very worried about any potential fraud. Besides the fact, that some agents were out of the line, during the last call the lady checked my ID with the usual questions, DOB, my age, address, and account transactions (even if I don't have the statements and she knew it). At the end of the call, she confessed she couldn't check my ID because I didn't know my age. So my DOB was right but she wasn't able to subtract correctly TODAY date-DOB and come up with the same answer as I told her. Hello Canadian Tire Bank, hire some qualified people in charge of your clients' finances.

What a bunch of scammers. I have had this card for 3 months and have been paying off the balance each month. The last payment of 300$ I just found out is being held for two weeks for no reason whatsoever, now I found out I overpaid by 2 dollars and I could spend that in the meantime customer service is rude... When I was transferred to a manager I was lectured about how to make payments...

Had an issue receiving my card. Made numerous calls and was misinformed every time. The new agent would just say that “they shouldn’t have told you that” or “sorry we can’t honor that”, even while all this is documented in the notes, even promises made. They claimed they will review those calls, however, no concessions or accommodations were made. The supervisors took condescending and belittling tones throughout the interaction, passing on blame and not once admitting any responsibility. Overall... the worst customer service experience ever!

I applied for a card around the first week of November 2020 and was approved for $500 instant credit on a triangle card. I used the card and made a fairly high payment way before the due date, for no default reason Canadian Tire suspended the card. Then continuous have called up to 5 - 6 times a day looking for payments. It's harassment and they refuse to stop even after being told to by a lawyer. The law says no more than 3 calls a week yet they do as they please. I'm filing a breach of contract suit against them for cancellation while the card was in good standing. They also put negative things against my credit without taking into consideration COVID. They also lied saying I requested the account closed and the number of my payments to the credit bureau. Will not tolerate the harassment anymore and will be contacting the government to file a complaint against them as well.

I have $150 Canadian Tire CT money in the account. So I shopped for a car battery charger that's about $144, plus shipping, it's $156. So I purchased it with my CT money and used my credit card to pay for the balance. The next day I checked my credit card, the CT money is not used, but they charged the entire amount on my credit card! Never trust Canadian Tire, the CT money is a scam.

Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
For example, I spoke to transaction disputes department and asked a question when and how I can see online that the disputed transaction is posted on my account (moved from Pending status to Posted). The rep kept repeating that it takes 3-5 business days for a transaction to post on the account and that I should call them back to check.
She ignored my question on how I can see that online myself without the need to spend time and call them.
Phone calls usually involve being transferred and put on hold multiple times resulting in a significant wasted time for the client. Sometimes the phone call just disconnects while you are being put on hold, and you have to start over...
Very frustrating!

I had lots of space on my card, but it suddenly was getting declined. It is my only credit card, so that was a huge and very upsetting problem. I finally took the time and called, verified my balance, and then asked why it was being declined. It was because I had put a $50.00 gift card from Princess Auto on my card! I am irate. I have been doing that for Christmas and my son's birthday for years and years. Actually, I think for Christmas, 2023 it was $100.00 for the Princess Auto gift. Never ever an issue before. Did someone think to verify my history? Christmas and April for YEARS. I am looking for another card that won't completely screw up my life for over a week.

Your customer service is a complete joke. This is not how a company should treat customers. Completely unacceptable.

My wife's card had a few fraudulent transactions and she raised the issue immediately, after the card was canceled my wife called several times for the resolution and their response was very different each time. The first time they told it would take 45 days to resolve then they said afterward, it would take 3 months. Besides the customer service was very rude, I wonder how they recruit their customer service agents most are an arrogant and worthless bunch of people. If you ask something they will give you a scripted answer and no decency to speak politely with clients as if we are to blame for any issues and trying to judge. I had faced similar issues with a card from a proper bank and within 15 days they resolved the issue and have been very supportive never trying to imply anything or judge us. I would suggest you would be better off without this card and save a lot of headaches if you face any issues.

The worst customer service! They hang up all the time! And the cashback is shabby!