Sun Life - Consumer Reviews at InsurEye

I called Sun Life to inquire one simple question about my group coverage. After providing my account number and other details I was put on hold by another customer service person. Was on hold for 45 minutes before they hung up on me. What poor service from such a biggest company. Why are they taking more customers if they can’t provide decent service? Wish my employer move on to some other smaller company.

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On-hold times/transfers

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The poorest service ever

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