Manulife Group Benefits Insurance Reviews

While my experiences with the call centre have not been as bad as some of the other reviews, my overall experience with Manulife has been nothing short of garbage.

Firstly, the time to process claims is a thorough joke. They state 5 - 7 BUSINESS days after they receive the claim (which is bad enough to begin with), but don't kid yourself - you will wait roughly 3 weeks before you see any money back.

Secondly, the coverage is extremely poor - even for "Comprehensive" cover. Manulife pays out "90%" (of the regulatory "norms") - finding a healthcare provider that charges in accordance with the regulatory norms is almost as good as winning the lotto.

I had previously been with Sun Life, but had to change due to moving employers - I experienced NONE of the above issues when dealing with Sun Life whatsoever.

So, if you feel like waiting about 3 weeks to recover a small portion of your medical expenses for "COMPREHENSIVE" cover, then Manulife is your choice.

However, if you actually want any sort of adequate insurance coverage, then you can pretty much GO WITH ANY OTHER SERVICE PROVIDER.

These guys are the worst.

My husband has a health policy with Manulife. I am covered being his spouse. Went online to make a claim, the site does not WORK. Called to advise them of the problem for when you enter your Doctor's phone number it doesn't take the number, The AGENT said he couldn't TALK to me about it without my husband's consent. I asked to speak with a SUPERVISOR, I was REFUSED. All I wanted to do, was REPORT the PROBLEM. I'M TOTALLY DISGUSTED THE WAY I WAS TREATED.

My wife's work recently switched from Great West Life to Manualife. We are planning on doing some eye exams and I just wanted to take a look to make sure it's covered, and how much. I've been trying all day to look up the amount. And each time, the website says it's experiencing technical difficulties and to try again later.
I don't have time for this crap. I have work to do during the day and when I get home I have 3 kids to look after. I can't believe a company of this size can't get their website running properly. And judging by other reviews, this is not a one-time occurrence.
Like seriously. Get your website working. There are tens of thousands of other companies who can get their website running. You should try it too. What a disaster.

We have Manulife as our company's health and benefits insurer. We have only been with Manulife for 1 1/2 years and I have already had two multi-month disputes with them about honouring claims. They make it as difficult as possible to get your money. You have to jump through so many hoops to get your claim that it is obvious that they just hope you eventually give up and leave them your money. We were formerly with Great West Life. What a shame that our company tried to save money by switching insurers. GWL was so nice to deal with.

This has got to be the worst god awful company I have ever had the displeasure of dealing with.

We are offered this company through our company and it is the worst company I have ever had to utilize. I have dealt with Sun Life Insurance before and they are always so quick and friendly.

They have me on an audit for the past 7 months for absolutely no reason so I am not able to do any claims online. Therefore it takes weeks to get any claim reimbursement due to having to send it in the mail. It then takes 5-7 BUSINESS days to get the reimbursement. I am with a company, so to be on ANY sort of audit, makes absolutely no sense.

I WARN COMPANIES, IF YOU ARE LOOKING TO WORK WITH A COMPANY TO OFFER YOUR EMPLOYEES, DO NOT, I REPEAT, DO NOT USE MANULIFE.

They have a bunch of young, talent less, rude employees working there.

Let me tell you, I have never written a review in my life, but after the 3rd time of being told I can't submit online and them losing my claim forms and them not having my husband on file even though the initial forms stated this. They are known to use loopholes to not pay out, which is what they did with me. They are honestly the WORST company in North America! I will be making a complaint to my HR department in regards to this, thankfully for me, I have some pull in my company!

My daughter started a new job with a company whose benefit plan is provided by Manulife. During her first 3-month probation period she visited her doctor and received a prescription for anxiety. Six months after she started her job she required hospital care for a mental health disorder. Since she visited her doctor and received a prescription drug during her first 3 months of employment, Manulife denied her long-term disability benefits due to her having a "pre-existing condition". She lost 9 months of disability benefits. Manulife self-promotes itself as supporting mental health initiatives at the same time that they deny benefits to mental health patients. Public, corporate image is more important to Manulife than supporting its clients with the benefits that their clients' premiums are paying for. It would likely follow that if a cancer patient started a new job with a company whose benefit plan was provided by Manulife, they would have to stop their cancer treatments for their first 3 months of employment or they too would be deemed to have a "pre-existing condition" that would negate long-term disability benefits if the cancer required extensive hospital care. Manulife focuses on their profits first and caring about their clients last.

Through my work group insurance I have dealt with many companies over the years...Blue Cross...you name it...but these guys are the absolute worst. They turn down claims based on a few dollars and expect the client to pay hundreds because they'll save 20. Not good enough when you are paying these people 40 or 50 dollars a week for coverage that you have no say in. It's just so unfair and disheartening to see a big company like this treat their clients like this. I would never recommend this company. Ever.

I opted in through my group program to get basic benefits. When the company I got glasses, dental, and health benefits from sent in claims, it was great and hassle free. The moment I tried contacting them, it drove me crazy. There is no email for the group program without signing up, and that sign up takes several days before it can be approved to create one to do so. I have tried calling, but it's either busy or it's too late to do so.

I've been trying to submit a claim, the website is ALWAYS down and when I call the emergency number, it's connected to a cruise survey!!