Industrial Alliance Group Benefits Insurance Reviews

If I could give them a zero I would. We had group benefits and every single claim I made was denied. They asked for receipts, so I provided receipts. Then they denied them again asking for proof of payment. That was submitted. We are at the end of March and I am still fighting with them over health claims that have not been paid out for 2020. They literally made a mess of everything. Not to mention we had a health care spending account as well and nothing was paid out... because they are claiming it didn’t carry over until 2021. All claims were made in 2020 when the HSA was active.... it’s not my problem that you didn’t process a single claim before the end of the year! Never in a million years would I recommend this company. Stay away

Submitted a claim. Followed up several times and had multiple people promise to call me back with updates. Never received a call. After 6 weeks got an email that my claim was denied and not covered. What a waste of time calling and trying to get my claim paid. Awful customer service and coverage honestly.