Scotiabank Fixed Mortgage Consumer Reviews

I had a fixed rate mortgage with Scotiabank after I have purchased my first property. The rate was quite good - my mortgage broker was able to find it for me. The customer service though was just ok, not spectacular. I realized it after switching to RBC where I currently have my mortgage. Also my wife had her mortgage initially with Scotia but when we went to a branch to discuss some additional aspects such as taking out equity from the existing property it seemed that the level of knowledge varied greatly across staff members - some mortgage specialists were quite knowledgeable but others less experienced. We felt that RBC really appreciates our business as opposed to Scotia. So we are happy about the switch.