Unable to contact after several trials of many hours...
by Philippe on Mar 7, 2022
1 out of 5 stars
Life Insurance Reviews
Sun Life Life Insurance Reviews
This page has been viewed by: Please wait... consumers
(112 reviews)
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
Filter
Most helpfull reviewsTags
Agent/rep attitude (15)
Agent/rep availability (21)
Agent/rep callbacks (11)
Agent/rep knowledge (17)
Agent/rep language skills (2)
Billing/payments (24)
Broker experience (2)
Cancellation experience (8)
Claim - adjuster (5)
Claim - denial (10)
Claim payout amount (5)
Claim processing time (14)
Complaints/ombudsman (1)
Email/message wait time (3)
Insurance Rates, Prices (7)
Investments, Savings (3)
Medical Tests (1)
Mobile app experience (3)
New purchase experience (1)
On-hold times/transfers (4)
Online chat (2)
Paper mail experience (1)
Phone wait times (9)
Policy changes experience (1)
Policy clarity (2)
Policy coverage (19)
Rates competitiveness (1)
Refund (1)
Rewards (1)
Social media wait time (1)
Website experience (5)
Review author
I have called several times and have been unable to reach anyone for help...
After one hour of waiting, I am told I am not at the right place (despite having had advice from the local advisor to call these numbers) and I am transferred to another line where the wait is over one hour. I eventually had to leave as I have to work and I am not able to take a day off work to get through the system.
And the same process is ongoing.
What am I supposed to do?
It seems to me that the company is incompetent or is mainly concerned about maximizing profit but certainly doesn't care about customers.