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Sun Life Life Insurance Reviews

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(112 reviews)
Sun Life
2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
9.5%
Agent/rep availability
9.5%
Agent/rep knowledge
9.5%
Online chat
4.8%

Top negative trending topics ?

Agent/rep availability
52.4%
Agent/rep callbacks
42.9%
Agent/rep knowledge
42.9%
Agent/rep attitude
38.1%
Claim payout amount
23.8%
Claim processing time
23.8%
Claim - adjuster
19.0%
Phone wait times
19.0%
Policy coverage
19.0%
Claim - denial
14.3%
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Agent/rep attitude (1) Agent/rep availability (1) Billing/payments (2) Claim - denial (1) Claim payout amount (1) Claim processing time (2) Investments, Savings (2) On-hold times/transfers (1) Phone wait times (1) Policy coverage (2) Rewards (1)
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Representative disappeared

by Cocol168 on Jul 29, 2021
2 out of 5 stars

Salesperson completely disappeared after we said we wanted a lower premium and coverage. Luckily for us, that meant we went with another broker and got even lower rates.
She was knowledgeable but this kind of work ethic makes me question Sun Life as a company.

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Review topics
Agent/rep attitude