Canada Life Life Insurance Reviews

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.

If I could give this company 0 stars I would gladly. I work at a dental office and from feedback from my coworkers, my patients and myself this company is terrible. Wait times to speak to someone are more than an hour long. Meanwhile, their staff are only willing to hold for you for 1 MINUTE... Their clients time waiting for them is clearly not valuable to them. They are always causing problems for my patients, and I am always calling to help my patients get paid for what they are entitled to, and I wait for HOURS and am told that it is their policy to only hold for one minute. It is JUST BRUTAL and I hope for everyone's sake that their employer does not choose this company as their insurance provider.

I have sent a paper claim for health group insurance. I send paper claims regularly, the paper form is short, I've done it successfully many times. This claim was returned with the "Please, confirm provider's full name address and telephone number" reason code. I don't know what else can provide as the form is short and easy, I've filled it out as usual. I tried calling them to get some clarity on the return. I have been waiting for 50 minutes on the phone and still have not been connected to an agent. Ridiculously long waiting time.

Horrible customer services, won't do direct deposit after giving bank information.
Don't expect to be covered, I was looking forward to get my teeth fixed but was denied because they were like that before I started paying for benefits. So make sure your teeth are perfect to be covered!

3 hours waiting on the phone! How are they in business? Waste of time to call this company. Still no answer...

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

I have been trying to change the beneficiary on my life insurance policy. It was issued by London Life and is now Canada Life. I have tried to talk to two different advisors (this has taken so long that my advisor has changed). Only get answering machines. Leave messages, no one ever calls me back. Now SEVEN months since I tried to get this change made - still no results!

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I don't pay for this insurance, it is provided by the company I work for.
They are horribly slow at processing claims, at times feels like they're trying to force me back to work after my doctor has told me to stay home.
This has been the most frustrating insurance experience I've ever had.

I have unfortunately been called upon to claim group disability benefits twice because of separate health issues. Disability insurance is a critical financial security product intended to replace your income when you are disabled. But Canada Life doesn’t seem to understand that or care about their customer’s well-being. I dealt with a number of reps and, without exception, they lack any semblance of empathy and their sole purpose is to avoid paying benefits. In both cases, benefit payments were months behind. They continuously escalated demands to make it difficult to be paid they lied to me. They didn’t understand their own product or the Statutory Conditions around them and, they didn’t listen.

I STRONGLY suggest avoiding purchasing Canada Life products or switch carriers if you are insured by them and avoid their group insurance programs.