Canada Life Life Insurance Reviews

I've never had such a bad experience with an insurance company before. The reason I'm with Canada Life is because of my company. Each claim has taken up to a month to process, with no exaggeration. I've submitted six claims total and every single one has taken one whole month to see my money get back into my account. Phone wait times are 30-40 minutes minimum. I've also had an experience with a customer service representative who yelled at me and gave me an attitude.

This company is set up to intentionally be hostile, but companies sign on to them because the costs seem lower. Wait times are long or hostile on purpose this is done to reject claims or push the pay dates and save money. Unfortunately, companies get suckered into going with them due to lower costs, but then employees who deal with them are abused.

Hi,
I submitted a claim on 11th Feb 2022. Sent 4 reminder emails till today, finally they responded as declined, no reason and bizarre communication why it is declined not mentioned in the email, if we call after 30 minutes of waiting in the line they do not care and transfers from one person to another.
Please improve the response time via phone.
Please improve the web interface, it's hard to find why it is declined.
I strongly recommend not to buy this insurance. Waste of time, there is no importance to customer's time.

Good luck talking to a representative of Canada Life, called about 5 different days at various times and after 1-2+ hours I had to hang up, my cell phone battery would need recharging. I tried calling the federal ombudsman, but even they weren’t answering. Does anyone remember the days when a body either answered after a few rings or you got a busy signal? NOT ANYMORE!!!!!!!

Got denied right away because of my mental health history. Pretty sick in my opinion that they will discriminate against disabilities. Extremely disappointing and frustrating and not impressed at all!!!!

I was just on the phone with a representative from Canada Life. I have an account through work and was looking at my dashboard while chatting with her. She couldn't pull up my account. She asked to put me on hold. I was on hold for over 30 minutes before she hung up on me. I don't know what kind of customer service this is. It shouldn't be that hard to find my account.

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.

If I could give this company 0 stars I would gladly. I work at a dental office and from feedback from my coworkers, my patients and myself this company is terrible. Wait times to speak to someone are more than an hour long. Meanwhile, their staff are only willing to hold for you for 1 MINUTE... Their clients time waiting for them is clearly not valuable to them. They are always causing problems for my patients, and I am always calling to help my patients get paid for what they are entitled to, and I wait for HOURS and am told that it is their policy to only hold for one minute. It is JUST BRUTAL and I hope for everyone's sake that their employer does not choose this company as their insurance provider.

I have sent a paper claim for health group insurance. I send paper claims regularly, the paper form is short, I've done it successfully many times. This claim was returned with the "Please, confirm provider's full name address and telephone number" reason code. I don't know what else can provide as the form is short and easy, I've filled it out as usual. I tried calling them to get some clarity on the return. I have been waiting for 50 minutes on the phone and still have not been connected to an agent. Ridiculously long waiting time.

Already paid for my insurance two months ago and have had to pay out of pocket for all meds since. They had an issue with my account (that of course they couldn't reach out to me about) so I had to call multiple different people to fix... And they acted like it was MY FAULT, even though my school has no access to their files... Not sure if I will be opting in to pay for this service next term, as what's the point when you have to pay for your medications for 2/3 months already. I am in school and so having to pay for expensive medication is stressful as I am not working. Also, the guy on the chat was very rude and unempathetic.