Square One Insurance Home Insurance Reviews

So called these people for a quote on a new house, dealt with a lady, she seemed nice and competent. She gave me a quote and was happy and ready to go, she then said she needed pictures of the house, which I provided. I was dealing with a possession date, so time was critical, well then she totally ghosts me and passes me off to some other guy.
He is less than responsive and starts asking more questions and when I complain about the pass off they send me an email saying thanks but no, thanks.
Don't want my business no problem but don't leave me hanging like that.

I asked a customer representative for a hard copy of my home Insurance policy back in May of this year because my printer didn't work. All I have received was a copy of confirmation of the policy.
I called the customer service today and asked for a hard copy again. The representative gave me all kind of reasons that I could look up the 49-page policy on the electronic copy which was sent to me along with the renewal of the policy. The policy was updated since I bought it four years ago. This is the first time I asked for a hard copy in 4 years but the representative asked all kind questions why should I need to get a hard copy now. After gave him my reasons other than my printer was broken, he was unwilling to send me a hard copy because it contains 49 pages. It was a worst customer service I had ever experienced. I was wondering if I should continue to deal with Square One again when my house insurance is up for renewal next year.