Flooded Basment
by janavan on Jul 23, 2015
5 out of 5 stars
Home Insurance Reviews
Square One Insurance Home Insurance Reviews
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(104 reviews)
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I had insurance with them for a year with no problem. After the year they sent me a new policy, even though I had not requested it. I called Square One because it seemed strange to send me a complete policy and not just a notice of renewal, they told me to ignore the renewal if I didn't want to continue with the policy.
Of course 2 weeks later Square One illegally withdrew the funds from my bank account without notifying me. I found out when I bounced a cheque. They agreed they made a mistake, but have not issued me a refund. I called my bank and after 30 mins they said I would have to go to the branch to fill out some forms, which are not available online, then it could take weeks to investigate and get a refund.
Square One is using NEGATIVE OPTION BILLING PRACTICES that are illegal in BC. How do they get away with this?!
I purchased my online policy in 20 minutes and saved over $140 yearly. I would highly recommend you try out sq1.
I have a 2-br rental suite in my home, a week before a new tenant was to move in my basement flooded as the water main broke. There was about 1 foot of water in the whole basement. I called Square One and they immediately sent out belfor a restoration company and a claims manager. They replaced my wood floors, baseboards, walls and carpets. I had purchased rental income coverage and they paid me for the month I lost. Overall, they delivered on the claim and I was extremely happy as it was dealt within a timely manner.