Cooperators Home Insurance Reviews

I am a Realtor in the middle of doing a home sale with a home claim on the house being sold. I represent the buyers in the purchase and needed to get information on how we go about protecting my clients when the property transfers ownership and the work has not been completed yet. I have been provided full disclosure from the seller client who holds the policy and been requested by then to contact Co-operators in regards to just the process we need to carry out in this situation. I have a law background and knew there may be privacy issues. The customer service representative I spoke to was immediately extremely rude, curt, short, and just plain unhelpful. I explained to her I know there are privacy issues and that is fine but could she explain in process terms unrelated to the specific policy the steps we need to take. She became more rude and unhelpful and refused to discuss anything with me. She kept saying she could not talk to me about the file, which I kept explaining I was fine not speaking in specifics of the file, perhaps just a hypothetical so that I could go back to my clients with what we needed for assurances for them, and she just did not help. Horrendous customer service. I would NEVER recommend a client to this company for home insurance, and I in a position to guide clients on that issue. It was a terrible experience and ruined my day. How could someone in that role be in that role if they are just a miserable human and cannot deal well with others? Horrible representation for your company.