Portage Mutual Insurance Home Insurance Reviews

Had a house fire in September. FINALLY
4-5 months later they give money for the claim. And now they want a good portion back!!! The adjuster was impossible to get a hold of either by phone or email. Together a horrible experience and not recommended to anyone!!!

Neighbors had 100% damage claims on their roofs. Adjuster called 20 min out and wanted to look at the house, said she can’t wait for me as she was busy. Climbed up took some pics left a paper saying next to zero damage that the repairs would be less than the deductible and my shingles were old.
I called in irate and told them to add up my premiums for the last 6 years and mail them back to me. They changed over the phone to 50% coverage on the roof, facia, and chimney. Simply over the phone re-looking at the pictures

I cancelled my insurance at the beginning of March and here we are at the beginning of April and they're still taking money from my account. Not only are they taking money out that they shouldn't, but they put it through my account again 2 days later. 2 NSFs and I'm out 90 because they didn't cancel it. My original cost was 16 and some change the new payments they're putting through are 32 and change. If you cancel you might as well close your bank because they will keep pulling from your account. I don't even live at that address anymore and explained that when I cancelled it LAST MONTH!

I called to resolve an issue with our address, portage had it wrong. The postal code and house number were correct, the rest was wrong. It was correct at our broker. So the woman that answered said “who are you waiting for” this was her greeting. I said “I just called” she replied “oh. This is portage insurance, what do you want” I explained and she said “contact your broker “ well I had 3 times and it’s still wrong on your end. It’s correct at the broker. I got nowhere, so portage insurance has someone answering the phone that has NO pleasantries, just short and rude. On the statement, it listed portage phone number and not the broker. Why have a number listed when you get nowhere when calling, just rudeness. I’m a customer and expect a bit more in companies I pay money to. On the positive side, I understood every word she said, obviously English was her first language.

We switched to this insurance company based on a 'better quote' through a broker. After a year and a half of going back and forth between Portage and the broker, and receiving ever-increasing premiums in the mail over the year and a half, we have come to the conclusion that Portage is a poorly run insurance company. Do not trust Portage la Prairie Mutual Insurance Company.

We have gone back to our original insurance provider, and are very happy.

They increased my deductible without informing me. This insurance company was recommended by MIG and apparently is the best one that suits my needs as a new home buyer. I guess they take advantage wherever they can. More than likely I will be switching to a different insurance company.

After I contracted a policy with them, I received to billings for paying extra money within the first three months of that policy. I decided to cancel that policy but I only got refunded with a third of the total. This company is a waste of time and money.

We have waited over a month to hear back on a claim, the first claim we have ever made, in 10 years of house ownership, on our two-story deck that collapsed. They just said a flat-out - no! We didn’t build this house, how were we supposed to know that 20 years ago, when they built the deck, that they didn’t build it properly. And now that expense is on us? After all the money we have poured into our insurance company and we have no right to any of it back. Shame on you greedy pigs. When the guy came out to look at the deck, he said: “well, it was all nailed in instead of screwed, but that’s just how they built stuff back then”. Point and case.