Westland Insurance Home Insurance Reviews

I had a joint tenant policy with my Mother. She passed away, and they refused to cancel the policy and make a refund.

1and 2 weeks ago, I left messages for Westland to contact me for advice on how to proceed on a claim for water damage my AC caused to mine and my neighbors' condo. Westland failed to respond. When I finally did get a response, it was unclear. I had to rely on my neighbor in whose condo the damage occurred to give me sound advice. Her insurer responded immediately and sent someone to assess the damage.

I've called to cancel my insurance from an apartment in 2019-2020 several times and the company will not cancel payments. They have charged me over 1000$ over the years and there is nothing I can do with the service. It's quite ridiculous, I'm now looking into canceling my debit that I've had for over 15 years due to this consistent charge that they will not cancel.

Disappointing...

I have been with Nuera since I was renting and Westland took over. Nuera have a heart for a missed payment. They will even offer to waive the fee on a 1 time annual policy. But Westland they will even keep charging you with NSF and keep running your debit/credit card. I ask for the very beginning if they can waive the fee as my bank charges me too, they said no. I even tried to call their tool free line and it will just not go through. Only way to contact them is an email. and heartlessly charging me an NSF fee of 105, 3 times in a month and they won't even waive it, even though I only missed this time, once in an annual policy for about almost 10 years of being with them. now they took all NSF fee and leaving the premium unpaid. Heartless insurance company. Never had I ever have a claim with them. If you calculate they have made money out of me for almost 10 years and just missed 1 payment you will be facing a cancellation soon.

I was required to take out a Builder's Residential Home Policy that cost $3,500 for the year. This type of policy allows you to live outside the home while construction is being completed.
We engaged in an extensive reno of the home bringing the entirety of the home up to code. This requires us to move out to the home for 15 months.
Just prior to moving back in, we had a sewer back-up whose underlying cause was a cement blockage in the sewer line. We called Westland Insurance who said that they were on our side and we would do anything we could for the insurer. I rolled my eyes.
In the end Westland Insurance did nothing more than engage in a series of insurance like talk that was not in plain English and did little to explain their decision except to cut and past excerpts of the policy. It was off-putting and their behavior was rude.
I am not trying to get a resolution to the issue but they will drag this out for months and when all we wish to do is fix the sewer damage.
Shame on Westland. The are good at selling policies but not much else.
Please think twice about Westland Insurance.

This is my first review ever. I need to share my experience with potential Westland customers to save them from the same robbery as me. I was a Westland Customer for over 15 years. I had my home, 4 autos, boat, scooters and horse insurance through them, so I had a high level of trust and familiarity with them and didn't solicit multiple quotes which were my mistake. We purchased a seasonal home 4 years ago, and that's when our home insurance began to escalate at a disproportional rate. To make a long story short, in 2020, months after we paid over $12,000 to ensure our two properties, they said we owed an additional $5,000 - for a grand total of $17,202 to insure our properties in 2020. I found that to be outrageous, but they convinced me it was a fair premium to pay. This year, they sent me a renewal notice for $19,200! I got two other quotes, from two separate companies for $6,400 to insure both of our properties with more comprehensive coverage. Needless to say, I left Westland. I am still waiting for an explanation for their criminal-like pricing schemes.