Belairdirect Home Insurance Reviews

I have been with Belair for some 20 years and have always trusted them to be fair and reasonably prices, however, the last 4 yeas or so, I have been battling cancer and have not paid attention to my policies until this week when I took out my Belair envelope to check the Home insurance policy in order to claim on my income tax returns for 2015. Shocked I notices my premium had gone up some $500 for no reason, no claims ever or anything that could explain this hike. I looked further and noticed that a $250 hike was applied last year and so on. What to do, I called and tried to get some reasoning behind this unacceptable hike of close to $800 in 2 years with no claims and the agent had no explanation other than , well we must have had claims that justify the races, I threatened to cancell my policy and all he could do was quote me the penalty for cancelling 4 months in advance. I lost it and insisted on speaking with a manager as I felt I had been ripped of for the last 3 years. I got quotes from Wawanesa for the identical coverage and better for cars and home as policy with Belair for some $1300 cheaper I want to sue them actually for the overpayment of premiums for the past 3-4 years. Don't fall for their 2 years plans because any little change and you think you are paying less because your monthly payment has gone down but that is only because they recalculate your monthly payments on the balance remaining at the time of the changes . We have been bamboozelled by this 2 year policy for many years, but no more!!! Get out shop around there are many other reputable companies with much better rates out there. I am gone and glad to be saving big bucks!!!!

I have no clue where to begin. I had both my car and home insurance with them for 6 years, and received a lot of good customer experience. Over the last 2 years, I noticed that my tenant's insurance was on the rise. This year, they were going to renew my insurance again for $6 higher than the previous year. Problem is I had never made one claim in 6 years with Belair Direct except through my car insurance and I was not at fault (my insurance did not go up.. My finace was asking me if I wanted to come over to her insurance company so that we can combine anything, and I said sure. I was going to pay a little more for care insurance, but a lot less in tenant's insurance. I cancelled my insurance on March 11, 2016 through my fiance's insurance broker, and he put everything through even my cancellation forms signed provided by Bel Air Direct. I was called by Bel Air Direct saying that my auto insurance was cancelled, and it was too late to stop the paymnt. I said that is fine. They would put the payment back in soon as possible. over 2 weeks later, I received the payment back in my account today. Yesterday, I get a call from an agent saying that they needed to talk to me, and get my verbal consent that the tenant's insurance was now cancelled. I talked to the rep, and reminded her that both policy cancellations were cancelled 2 weeks ago, and you are calling me now. I told them you should have called me 2 weeks ago to verify the document, and not wait until the day before you take the payment only to tell me that it was too late to stop the payment. After talking to the first rep, I tried again this morning to talk to the second rep, and she told me that I needed to take ownership for not calling in or mentioning on the day they called me to inform me of my car insurance cancellation. The rep today basically told me that they are a big company, and thousands of clients that they don't have time to call people. I said, but you waited until the last day to call me to verify with me that my tenant's insurance is cancelled. They now tell me that they will put the money back in soon as they can, but they don't know how long that will take. After realizing this morning that they are connected to Intact, and after hearing complaints about Intact, I now know to stay away from Bel Air Direct for good! They take no ownership for their mistakes, and all they can say it was a human error. No customer service here! If you want a true customer service, go over to a mortgage broker. I for sure don't want to feel like a number. I want to feel like a customer. Just stay away from Bel Air Direct if you don't want poor customer service.

I was with Belairdirect for about 5 years (home and car). I had one home claim, they were not very helpful and initially refused to cover the kitchen flood. Just 'no'. We had an external person come in to assess, after the external assessment and many phone calls, they finally gave in and covered new flooring. Then upon moving homes, after agreeing to insure my new home, they pulled out just 2 days before move in date. I asked about the BelAir rep on the phone about the rules concerning student room rentals, she immediately told me they would no longer insure me, end of conversation. Unreal.

l claimed on May 2022 about windstorm for $1800.
My deductible amount is $1000 but they didn't pay me anything so far and they always make excuses to not pay.
Claim department employers make me feel like they are scammers.
Do NOT trust them at all.
Stay away from Intact (Belairdirect) home insurance.

My unit was flooded water damaged they denied my claim. Paid zero for the claim. Reason not covered while I pay for both car and home insurance I was told in the beginning it covered my contents. Do not fall into a trap.

I called these guys and cancelled my home contents insurance and they didn't cancel it. Apparently typed into the computer that the call was for a quote on how much it would cost if I cancelled it which is false. Then they tried to say they cancelled it due to non-payment. (when they directly withdraw the money from my account monthly) and sent some 98.74 to collections without so much as a phone call. I called them to find out wtf is going on the rep was extremely disrespectful. So I asked for a supervisor to which he denied me a supervisor. Kept repeating that my home contents insurance was cancelled due to non-payment. My rates got jacked up. I'm changing insurance companies and I suggest no one trusts these scam artists.

I decided to go to the market this year to see what the new home insurance rates and coverage were available. Through the internet, I was directed to Belair Direct. After completing their online application and being given a home insurance quotation, I was directed to one of their agents who fine-tuned the quotation. This was to the point where the quotation was increased by $600. When questioned why a 50% increase, it was explained to me that the online quotation is purely designed to drive market traffic to their sales agent who would then increase the price to a much higher point. This deceptive method is certainly a form of 'bait and switch' which appears to follow many of the comments and reviews of BD unsatisfied clients.

I called Bélair Direct for condo insurance and was given an amazing quote. The first interaction seemed to go reasonably well and I was told I would receive a confirmation email, as well as a phone call between 11 am and 11:30am the following business day. I rearranged meetings and other work-related engagements to be available. At 11: 40, I still had not received either the phone call or the email. I called the quotes department and spoke with another representative and explained my situation. It took this agent approximately 10 minutes just to find my file, and then, he told me it was not properly completed the previous call. He asked me questions, to which I responded in great detail...he cut me off several times saying - yes, I get it, I understand! HOWEVER, he would ask the same question about 2 minutes later, so clearly, he didn't understand. He told me that my initial quote was wrong, and suddenly, my quote was approximately $100 more. I told him that I would forego doing business with Belair (I had been given better service and a similar quote from another company). I asked to be transferred to a supervisor to file a complaint as this whole fiasco wasted a total of 2 hours of my time at work and was completely unprofessional. He immediately hung up on me. I called back and spent another 10-15 minutes re-answering questions about the property (and not my interaction) to be put back on hold for several minutes. At this point, I needed to hang up because I was livid with the lack of organization and insight into a customer's time. I will not be doing business with Belair going forward.

I cancelled my auto and home insurance policy last month since I found a better price from another company. The home insurance was ridiculously high, over $3,000 a year; they said that was their best-combined offer, we had to use them because we were using their auto insurance and we were too busy moving, after we settled down, we looked around for different quotes and decided to cancel, they charged us about $350.00 each cancellation, which is more than $700.00, we never had to pay cancellation fee with previous companies. They warned us they will put to a collection agency if we don’t pay for it. We end up no choice to pay them the painful price. Lesson learned and I will never recommend this company to anyone.