Cant get a hold of anyone
by onholdallthetime on Jul 29, 2020
1.5 out of 5 stars
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I have been trying to finish a home insurance quote for a new home purchase for 3 weeks now. They refused to talk to my realtor, which would have made this so much easier because the realtor has all the information they require, and they were quite sassy about it as well. Instead, they have made me wait on hold for over an hour each time I try to call in before I speak to anyone. They did not tell me all of the follow-up questions that would be required when I first went back to my realtor with some of the gaps in my knowledge so I had to call back on two separate occasions to finish this quote. I even tried to request a callback on their website, for three or four different dates and they only called once and I missed their call. It is so frustrating trying to get a hold of these people. The ONLY reason I am with them is because of a discount that I receive through being a member of a professional body.