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Received very prompt service for a pump failure that flooded a very recently renovated basement. The basement was only finished 3 weeks previous and when finished we had made a proactive adjustment to our policy to ensure we had the right rider in place to cover our needs for the new basement. They were on top of it that day, prompt adjuster and crew to help start the clean up of the mess. It was what I expected from our insurance company. With the proactive attitude to solving the problem, they delivered! I have no issues recommending The Personal
After decades of no claims, I had two in one year. Both were handled fairly and respectfully by two separate adjusters. One was an emergency (flooded basement) and they sent a crew within a few hours to begin the cleanup. I'd give them six stars if I could.