TD Insurance Home Insurance Reviews

Absolutely horrible Customer Service, I have been trying to resolve an issue since Feb. 17th 2021 and today it's March 2nd 2021 and I have been calling everyday to clear up yearly payment for my unit. Everytime a new rep. comes on he/she has no idea what the problem is and where my payment went, even though my bank statement shows it's been paid to TD Ins. But the Staff have *NO Idea where it went. Like come on TD you can do better than this. No one answers your phones this silly music played on for 27 mins. till I finally had to hang up. The worst customer service - Ever!

I received my home policy renewal last November and noticed TD started charging monthly installment fees. I called right-away to switch over to annual but it was too close to the first installment (which was one-month prior to the start of term). Agent switched the balance to annual for the next payment date. Over time I did not see the annual payment charge and my online account access was denied. Called them today and had to talk to 5 people. I was told their system did not process the annual payment because they switched the payment method and the system put my policy into delinquent. Too bad no one from TD contacted me and they also locked my online access at the same time. The 5th person told me they contacted me BY MAIL :( and of course, it did not arrive.

I recently purchased home insurance and paid the annual amount in full. About a month later I received a phone call saying that I had an outstanding balance. The person that called couldn’t provide any details so I had to call TD. After numerous attempts to reach someone (dropped calls due to their poor phone connection, waiting on hold for over an hour each time I called) I was finally able to speak to someone. They gave me a reason as to why I had a balance that didn’t make sense. Long story short, each time I spoke to someone regarding the balance I got a different story as to why I still owed them money. On top of that, they were charging me interest on the outstanding amount. TD has been my insurance provider for years, but I no longer trust their practices