Aviva Home Insurance Reviews

We just started our claim for water damage at our weekend property. This is our 2nd claim although the first was a completely different root cause.
Claim started - excellent service from Aviva call center, (excellent start)
contacted Winmar restoration company and they arrived promptly given the location; they worked late and came back the next day. (excellent initial contact)
Aviva assigned Claimspro as the adjuster. The person contacted us within minutes of Aviva's notification, and rearranged his day to come to our property that afternoon to see the damage. (excellent initial contact)

Big concern so far is now we have heard nothing for 3 days. This is why I am giving the low rating. Will provide an update either way when this gets finished.

Aviva gave me 3 weeks to find a new insurance company and would not tell me why, when I asked they said that they do not have to inform customers why they are cancelling their policies, I had said that I needed to know so that I could rectify the issue and they said that it does not matter if I fix the issue or not I will never be insured by them again. I ended up going through the bank to find out why, as they acted as the broker. Turns out that they did not like the fact that I had a 4 post car hoist in my 40'x40' shop, we are commercially zoned for small businesses with up to 4 employees, but I do not have a business it is to store my classic cars, and their response was that nobody has them in residential and it is a commercial thing. They sell them all over for residential for collectors to store their cars even non-collectors have these in cities where they can't park on the street. My insurance then Doubled from approx $900.00 to $1,800.00, not because I have a car hoist in my shop but because Aviva cancelled my policy and I am on some sort of BLACK LIST for 5 yrs from most other insurance companies

They have no contact with you unless you have a claim. They call back pretty quick though.

Don't really have anything to do with insurer directly. I only deal with my agent. We did have a claim and they were helpful and easy to deal with.