Aviva Home Insurance Reviews

Giving this company a 1 star rating (minimum required) is over rating Aviva Insurance. MINUS 5 would be more appropriate for the bad experience we had with this company.

The short story:

We had a roof issue this summer that caused a leak in the house and subsequent damage to our ceiling. After contacting Aviva, their own roofer (biased?) gave a repair cost to the six year old roof of $2,000.00 and blamed the failure of the roof to workmanship by the initial roofer, that said, Aviva denied our claim totally, even the ceiling repair. For the $2,000.00 Aviva’s roofer assured us it was an easy repair. After three attempts to repair this “easy repair”, the roof was still leaking (workmanship?). On the fourth attempt the roofer did an overkill repair which drove the bill to $6,200.00 of which Aviva denied all and of course the repair to the ceiling of $800.00 (we called in an independent contractor for this as Aviva’s contractor wanted over $2,000.00). Now we’re out approximately $7,000.00. After escalating this to Aviva’s CEO, his Assistant Vice President contacted us, but didn’t seem all that anxious to help either, trivializing it all by suggesting to us that it’s ONLY $7,000.00…EXCUSE ME???...if it’s ONLY $7,000.00 why does Aviva refuse to pay any part or all of it?

Needless to say we cancelled our policy and found another company that knows the meaning of customer care.

If you’re still going with this company, may you have better luck.

P.S. While waiting for the roofer to find a time to do the repair, we asked him to put up a temporary tarp. Another $350.00 and the tarp leaked as well (workmanship?).

Horrible and rude
I have 2 policies with this company. One is owner occupied and other is rental property.
I had ice daming on my owner occupied property not rental. Took 3 days for the emergency contractor to come look. Arrives and sends his findings to the insurance company. After a week back and forth and told emails will be sent I hear nothing... until today. Where I get a call to tell me that my claim was rejected at my policy number (that referenced my rental property) staying I don’t have ice daming coverages on that policy. I advise them it was my owners until separate property and policy she tells me she sees that and will call me back.
Well she calls me back and tells me yes you do have ice daming coverage on my owner unit but the emergency contractor stated it was wind and rain that caused it and not ice daming.
I knew she was wrong cause she was putting contractors worked to what type of policy I had. Doing everything they could not to pay out.
Well lawyer is called. I have it all taped cause I know better when dealing with insurance companies.
Lawyer listen and asked to to call or email them back and ask why their caused changed comlairex to your policy.
I got an email 30 mins later saying they are approving the claim after looking at the weather and findings..
why should I have to contact my lawyer? Why do they push you that far?

I have a claim going for leak damage,still going 1 year latter . Im sure the only way this will be paid out is through a lawyer. These people are the worst.

Had a leak into condos below. [ AVIVA ]They would not even come and look, said the condos insurance should pay. Condos ins was aviva also, still fighting with them a year later . Had to get lawyer , lots of fun. DO NOT USE THIS COMPANY . This is not just them our goverment is to blame also , they do nothing to protect us from these insurance companies.

Lubnow restoration is a preferred company with Aviva for my area...being london ontario and I was extremely unhappy with the entire experience. The project manager that was assigned to assist with the flood that ocured in my basement is named Lisa K. After first meeting her and her tear, I called her up to touch base and when the conversation ended and before we had hung up, I overheard her speaking with someone, making fun of my accent and that apparently, 'I wasn't very bright'. I decided to ignore this as I wanted my home restored as soon as possible, I then had two bad experiences with the accounts Manger the office. Her name is Terra C. and she was very rude to me on the phone and even discussed with me her personal dislike for the project manager which I thought was very unprofessional. I spoke with the receptionist soon after this and told her my concerns. She expressed that those two individuals can be very negative and to not let it get to me, that the service provided to me would be over soon and to use a different company on the repair. Thankfully, I was able to take a cash settlement so I didn't have to see that woman again. Spoke with a few others that I have located on Facebook that were not happy with the company either and that they hope Aviva chooses a different company to prefer.

AVIVA left us in the cold for 6 weeks with no heat in our home after last year's ice storm. We were sick and freezing with portable electric heaters in subzero weather. I had to get the furnace situation resolved myself just to ensure we didn't have further damage. Now AVIVA is refusing to pay for our furnace costs. I regret the day I ever decided to go with AVIVA for our home insurance as they provide no insurance at all.

Dealing with aviva was a nightmare, there customer service skills are in the gutter. They led us to believe we would be covered for damage done to our trailor, but they left us high and dry--I would not recommend them to anyone!!

6 Months ago I had a small flood (just under the hardwood in the basement, no water visible). I contacted the insurance company and they said they will send someone ASAP - and I chose their trusted contractor (My contractor said 2-3 weeks TOPS to repair/remove the hardwood/paint). 6 MONTHS LATER - I am still waiting for them to finish. The adjuster is horrible and did not reply for weeks at a time, I called them numerous times and went straight to voicemail. Kristen was most horrible adjuster I have ever spoken to. I even tried to contact another adjuster just to be met with voicemail and no response. I even escalated 3 TIMES over the phone to talk to a manager - NO ONE RESPONDED TO MY REQUESTS. Now I am sitting here just waiting, looking at my unfinished basement after 6 months of the claim going through... THANKS, AVIVA!

Customer for 12 years. No claim ever made. Cancelled policy last year July 2017. Received a letter from Aviva March 30, 2018, indicating I owed for last payment of $162.06 and if not paid in 15 days my account would go to collections. Instead of admitting their mistake, they blamed my banking institution. No attempt was ever made to withdraw for last payment. Placed a stop payment on my account on September 30 as Aviva indicated cancellation was in effect then. In 9 months they didn't contact me to inform me money was owed but yet don't hesitate to threaten me with collections. Payment will be made but not until I report them to the Better Business Bureau. I can't even imagine how they would handle a claim. Thank God I've left them.

Aviva is the worst insurance in Canada. Bad customer service, not very professional. Not helpful at all, they are a waste of time. Please do not waste your time and money with this company. I won't give them even one star.