Aviva Home Insurance Reviews

My house caught fire in February 2016 and we just moved back in over one year later in March. It is a large house just under 4000sq ft. The majority of the house was completely gutted but key areas were not, including the master bedroom and bath and a couple other areas. The insurance adjustor, Geoff, gave low ball and unfair budgets throughout the process. The insurance company refused to gut the remaining portion of the house and now after only living in the house for a few days we are suffering through flooding damage due to plumbing issues. The insurance adjustor has extremely poor communication with me but I'm sure this is part of his strategy. The cabinet maker Sandy Beach cabinetry installed warped cabinets and in their attempt to rectify the defectives cabinet draws keep reinstalling the same warped drawers. In addition, the values given to our contents are completely inaccurate. For example, the list will correctly identify an item but will assign an extremely low and inaccurate value. These are just some of the issues we've faced and the process is not over yet.

190% increase between 2015 rate and 2016 quote. The company stated that due to the insurance industry losses their underwriters found it necessary to raise some rates and decrease some customer discounts. Fair enough.
My rate went from $633 in 2015 to $1,835 in a single year. Is anyone able to inform me why it might be possibly be necessary for such a large increase in a dingle year?
Does anyone reading this post have a similar situation or explanation for such a large increase in a single year?

We made a very small $2K claim for water damage. They subsequently dropped us without notice some time later. We then had a much larger water issue and were surprised to find we were uninsured as we were never notified. Our insurance broker ended up covering our claim due to the lack of notice and coverage.
To drop someone for a small water claim is very sensitive and to not notify us is very irresponsible. We’re lucky that we had worked with a good broker.
We found better rates and moved both home and auto to a new provider.

Stay away from these scam artists. My wife got an bad earache when we were on vacation. Dr. bills came to a measly $150 for antibiotics. Aviva took 9 months to pay out the $150, and only after dozens of phone calls. We had never made a house insurance claim until just last week when a bucket of bleach was spilled on our driveway. They have refused the claim. I have received a new quote from a different company and found out that my Aviva policy would never have paid out the money to replace our house in case of fire as they had completly underestimated the value.
So happy I will never have to deal with them again.

Had the same provider for many years, no claims in over 30 years. They quit covering our area. Agent covered us with Aviva… nightmare experience, a year in received notice they were cancelling our coverage (one-month notice).

I think they did us a favor, having read these reviews… I would hate to see what the experience would be if we needed support!!