Aviva Home Insurance Reviews

My house burned down. Aviva did not help. I had to continue to live in a burnt down house and a shed for the first three months and was accused of arson despite the police saying it is not arson I lost my job from being left homeless despite being fully insured so became unable to make a mortgage payment and property is now in foreclosure. My dog survived the fire only to die from being abandoned by Aviva. As if losing everything wasn't bad enough but the abuse and injustices I have faced from Aviva are far too long to list here. I believe they should not be allowed to sell insurance and should go to jail for their blatant disregard for the law, human decency and legally binding contract. See you in court Aviva. Already filled and the process started. Beware of Aviva. You are safer with no insurance!

While trying to reach an agent to discuss home insurance renewal I used the call back service. The first time I had a 90 minute wait and never received a callback. The second time the call disconnected. Once a call back was finally made, I went right back into the normal queue and had a 20-minute wait. So frustrating!
The sad thing is even with these complaints posted, Insurance companies will still do nothing. There is no interest in good customer service anymore. I will go through the company that holds my investments and life insurance for future insurance needs.

I made a commercial storefront windows claim. The adjuster asked me to provide my bank information so he can pay me via EFT. I provided him my bank information and asked him to advise of payment for a month now and haven’t heard from him. So unprofessional and ignorant. I checked my bank and didn’t see a deposit from Aviva. I sent an email to my broker and have not received a reply. The insurance claim is painful.

After being with Aviva for 20 years Home Policy and having never even made a claim & having paid all of our policies on time, we are sent a letter demanding that we call them within 30 days or they will cancel our home insurance. They want to know if we have replaced our roof recently, as they think it is 20 years old.
In fact, we have updated and replaced our roof 3 years ago.
WE do not mind the question, but it is the manner of them sending us a written letter with no way for us to respond to their question other than to call them up. It literally takes at least 10 minutes to get through to a live person every time we have to speak to someone there.
Once through, there is a bunch of additional questions unrelated to our policy with their caveat that it's to help us save money on our policy... its really an attempted sales pitch and to gather more intrusive information.
If a question is asked by mail, then the response by mail should also be provided as an option. In this digital age, this type of information could easily be updated many non-intrusive ways.
This is almost like this company has gone out of there way to alienate good customers.
I was on the phone with their agent for almost 20 minutes. Meanwhile, I was on the computer looking for another insurance company.

Un vrai cauchemar! Les travaux ont tous dû être repris et ont duré plus d’un an!! Accumulation d’incompétences et de délais injustifiés. La politique de garantie de satisfaction est une nouvelle source d’abus.

Had a very disappointing experience with the first claim we submitted ever in having home insurance. After a severe storm, we were forced to do the job of the adjuster who never visited on site. After repeated denial of insurance, they finally relented and agreed to settle the claim after the threat of legal action. Poor company. Good at taking premiums. Not so good at resolving claims. Will never use this company and would not recommend them to anyone.

Horrible claim experience. We wouldn't hear from our adjuster for weeks at a time, very unresponsive. Not willing to accept fault in miscommunications/mistakes made on their part, and we are left to pay the difference! Terrible customer service. Do not consider this company to protect your investments!

I have NEVER had a home insurance claim! Annually my policy continues to increase. In the past 5 years, my annual home policy has increased to $2100 from $1100 5 years ago. AGAIN- I have NOT had any claims and I am still in a modest 1000 square foot home. Every year I call my broker and get the same song and dance that insurance claims are on the rise in Alberta. The same goes for my auto insurance. I have a clean driving record and claims free for the past 10 years +. Did some research and switched to another insurance. My annual insurance bill went from $4323 to $2650 for home and auto. Also incredibly annoyed that when renewal policies are sent out you have to call and beg for the best rate, even though I have been a long-time CLAIMS-FREE customer. I had to give a star rating in order to submit my review. Would have given them 0 stars if possible!

Within 4 years with this company I never filed a claim, however, the policy increased every year for no reasonable reason. The last one went almost 30% increase. So I decided to buy another policy with another insurer. Where I found the same coverage for half the money this terrible company was trying to steal from my pocket and immediately cancelled the policy with Aviva on the same day.
SURPRISE: One week later they sent me a letter pretending I pay $830 for something they call "balance outstanding for the time on risk"
What? My house never went uncovered by a policy, the day I bought the new policy I cancelled AVIVA.
Where the heck they saw the risk?
They are the risk for your wallet.
Do not recommend this company to insure a barbie house or a hot wheel car.