Aviva Home Insurance Reviews

I posted a review within a day or so of our house flooding back in June. The service I received from Aviva continued to be outstanding. Our claim adjuster maintained regular contact with us to ensure that everything was proceeding quickly and properly. On Side, the contractor that Aviva hired to complete the repairs, had much of the work done within three weeks, after which we only had to wait for the carpet that had been ordered to come in. When the water line burst, we had our house up for sale. Because this issue was dealt with so quickly and professionally, we continued to show our house to potential buyers, and we sold the house to buyers the same day that the carpet was installed. I can honestly say that our experience with Aviva was nothing short of excellent. I believe that our expectations of what we were entitled to were reasonable, and that Aviva dealt with our damages expediently and that they treated us more than fairly. In the end, they did everything that I could have hoped for. Thank you for everything Aviva. Paul in Beaumont, Alberta.

I have had home insurance for almost 38 years, and have never had to make a claim. We have our present house for sale, and have been trying to keep it perfect for showings. However, two nights ago I was returning from a nearby town, when my son called to tell me that he had gotten home and water was coming in through his bedroom ceiling. When I got home, we quickly determined that an outside water hose pipe had burst inside the wall, and drenched two rooms and started on a third. I called Aviva late that night, and they started the claim for me, and the lady was fantastic to deal with. At 7:00 am the next morning I spoke with their claim service again, and they said that a flood specialist company would call me right away. Ten minutes later On Side Restoration called, and said that they would have their Edmonton manager call me ASAP. And ten minutes after that, Dave called me. We agreed to meet at the house three hours later. At 10:30, just as the very kind Aviva adjuster had called to help me through all of this, Dave and his fantastic crew showed up at the house, and started taking down the wet ceiling and walls. Six hours later, they had dehumidifiers and fans, up and working. They also hauled out all of the wet drywall and cleaned up everything. The next morning they removed all of the bedroom carpets that they had already rolled up the previous night. Had Aviva and On Side Restoration not responded so quickly, I know our basement would have begun to smell musty, very quickly. As it is, everything is already dry, and this is all now just an inconvenience, not the financial loss it could have been. I really appreciate Aviva's response, and On Side Restorations response and great work by their crew. Their manager and two man crew are better than as I could ever have asked for, and I thank you all for helping my family through this the past two days. Thank you Aviva and On Side Restoration! Paul , Beaumont, Alberta

Aviva was easy to contact, patient, and very quick while processing my recent claim. I had to reach out to them a few times but each time quick results were achieved.

We had a major flood in our condo unit due to main hot water pipe break in the hallway in March 2015. We were covered by the Strata insurance and home owner's insurance (Aviva) and experienced two very different response from these two Insurance Companies. The claim issues related to the Strata Insurer not finalized yet and still we are negotiating!

Fortunately our Insurer "Aviva" had been very professional and didn't hesitate to look after us from day one. Aviva provide us with nice accommodation (not that easy in Vancouver), all the furniture were properly stored or replaced if needed, The adjuster, field service rep. made himself available all the time and acted in a kind & professional manner. I would hesitate recommending Aviva to the home owners

Shortly after switching to Aviva we were broken into. Between being a new customer and signing up for a significant discount to our previous insurance we were very concerned. But we could not be happier with how the claims process went. Our third party adjuster was shocked at the level of coverage we had (the Dolce Vita plan for higher value houses), and Aviva was quick to send us advance cheques and provided fair value for all our lost belongings.

2009 we had a fire, one of the kids playing with a lighter. We were worried we would be denied insurance because it was one of our kids. He was only five so he wasn't deemed responsible thank goodness! Fire started in a lower basement bedroom, that room and the back half of our home was destroyed, nobody was hurt. Aviva gots us an advance cheque quickly because we basically lost everything, we had 4 kids, 2 adults, they paid for a rental home for us while our home was rebuilt. We selected the company that rebuilt it from one that Aviva recommended and we were happy with the work they did. We were back in our home in 6 months. I'll stay with Aviva after that. When you have a large loss and the insurance company takes care of things the way they did I wouldn't go anywhere else!

When I had to put in a claim they were helpfull, expedient and courteous.

A company who doesn't charge for services we don't need.

Excellent customer service. Friendly experienced staff. Provide quality service.