Aviva Home Insurance Reviews

RBC bank screwed up my payments to Aviva and did not pay them (RBC and Aviva are the same insurance company). A week later I get a mail with NSF for payment. I called the company and asked to pay cash to correct the problem. Aviva refused cash payments. Paid by interact online and then they took my money and proceeded to cancel home insurance on the recommendation of their wonderful underwriting dept. Why the stupid person in the dept that did this not look that I paid the company once the problem was spotted. This company needs to fire that moron and get an employee that can read the information before they make stupid decisions as they did to me.

We have a new home warranty with them. Have put in a long list of issues. Hired a guy to go over the issues with our house. He made a list of issues that are wrong with the house. He even had an infrared camera to look behind the walls. We submit our claim and their inspector comes out. He took lots of photos but basically no notes. Takes around 2 months for his report. And the report is missing info or is wrong. We do not agree and were told we had to prove it to them. Hired more trades to make sure it is an issue. Submit their reports and photos that we have. They are still rejecting our claim and asking us to prove it to them. They basically want me to tear my house apart to prove it to them. We would be stuck putting it back together. So we all need a new home warranty to protect our investment as of 2014. They only want to fix the issues that cost hundreds of dollars. To me, this is a way for builders to hide behind ( Construction Performance Guide) ( Alberta New Home Warranty Code Book). A Code Book made by millionnaire builders to protect themselves. Aviva is trying to force me into a lawsuit case against the builder. I guess time will tell.

We live in a duplex that was built in 2015, we moved there in 2016. Due to some careless errors from the builder, we've had roof leaks, patio leaks, we sent photos and videos of water literally pouring through our ceiling in December 2017, it's now October 2018 and Aviva has done nothing to approve our home warranty claim. They did send an inspector in September 2018 but even after several phone calls, emails we still don't have an answer, this Randy P is terrible at follow up, but it seems to be problematic throughout the company based on all these negative reviews on here. It's now rainy season again, sigh.

On their Facebook page...They just copy and paste the same message every morning to all the dejected customers to give hope, but this will not work out, people, you don't know you are dealing with Aviva, the master of claim denials.

Adjuster called to set up an appointment. I had to delay the inspection for a week because I was leaving the country. I made numerous calls daily. No reply. Sent emails and no reply. Called the claims manager and no reply. I had to call Aviva 3x to file a complaint for the worst customer service yet. They finally reassigned the case to a new adjuster. The scale of 1 to 10. I give Aviva a 1 for horrible customer service. Keep in mind, this is not taking into consideration for the 1 hour wait times that I was waiting on the phone. Never again. If you're considering Aviva, please read the reviews. Not worth the stress you will have once you have a claim.

Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA

Horrible insurance company with unfair policies and no warning of any policy cancellation or changes. They just want your money but won't provide insurance. I believe that's called FRAUD?

I have had home insurance with them back when they were Norwich Union. My situation changed and I ended up moving out and renting out my house. I called them and they gave me permission to rent, and I would be covered (with certain conditions - no DSS, students etc). For a few years, I let the insurance auto-renew. Recently, I went on myaviva website to check the policy, and it says I am NOT covered for tenants. OMG! This surely would invalidate my building's cover and any claim I would make. How many years have I not been covered? Sure, I am partly to blame for not checking my policy yearly every time it is renewed, but they should have notified me of any significant changes such as this. Cancelling the auto-renew: This is proving more difficult than it should. I wrote to them specifying that I wanted to cancel the auto-renew. They wrote back, saying I should call them, or use their chat. They ignored a written request. What kind of company ignores a written request to cancel an auto-renewal?

BUYER BEWARE AND STAY AWAY. Horrible experience. We just purchased a new home and because our current home had one water damming issue as well as the new home purchase (before it was ours) they will NOT insure us. More than that is the fact that they have a POLICY if you have 2 claims or more (regardless if they are not the same property) that you are a risk and they won't insure you. STAY AWAY - I spent 1.5 hours on the phone to hear this. AND to throw salt in the wound, if I cancel my car insurances, they will charge me a fee for cancelling my car insurance. Terrible terrible service.

Rip-off artists. Took 2 payments at once without notice. Then got the runaround. On hold for hours, bounced from department to department then told I had to prove they'd taken the 2nd payment out of my account...even though they'd admitted it during the first phone conversation! Rude customer service. I'm done. Did not renew the policy. Apparently, it will be several weeks before I get my refund.