Aviva Home Insurance Reviews

While trying to reach an agent to discuss home insurance renewal I used the call back service. The first time I had a 90 minute wait and never received a callback. The second time the call disconnected. Once a call back was finally made, I went right back into the normal queue and had a 20-minute wait. So frustrating!
The sad thing is even with these complaints posted, Insurance companies will still do nothing. There is no interest in good customer service anymore. I will go through the company that holds my investments and life insurance for future insurance needs.

Stay away from these scam artists. My wife got an bad earache when we were on vacation. Dr. bills came to a measly $150 for antibiotics. Aviva took 9 months to pay out the $150, and only after dozens of phone calls. We had never made a house insurance claim until just last week when a bucket of bleach was spilled on our driveway. They have refused the claim. I have received a new quote from a different company and found out that my Aviva policy would never have paid out the money to replace our house in case of fire as they had completly underestimated the value.
So happy I will never have to deal with them again.

I raised a small claim 6 month ago and it is still not resolved. No one seems to know what he is talking about. Adjuster is never available and does not return calls. I kept calling support line and every time I had to explain the full story again. Every time I get a different answer, the answers are subjective based on each person and not based on rules. My adjuster told me that they will cover cost of damage not repair, but when I listed and took a picture of the damage, someone else said it is not covered. It has been escalated to a manager and she told me that claim will be denied and when I explained that someone else gave estimated value of $1400, she told me that she will call me back and she did not. If you are bored and want to be entertained, maybe go with this company, if you think your time is money, find someone more professional.

Worse company to deal with, they dont response to emails or your agent dont pick up the call. My laminate flooring was taken apart 6-7 for a new one yet no idea when would they be replacing it. Ones my renewal is up i will definitely switch to another company.

After being with Aviva for 20 years Home Policy and having never even made a claim & having paid all of our policies on time, we are sent a letter demanding that we call them within 30 days or they will cancel our home insurance. They want to know if we have replaced our roof recently, as they think it is 20 years old.
In fact, we have updated and replaced our roof 3 years ago.
WE do not mind the question, but it is the manner of them sending us a written letter with no way for us to respond to their question other than to call them up. It literally takes at least 10 minutes to get through to a live person every time we have to speak to someone there.
Once through, there is a bunch of additional questions unrelated to our policy with their caveat that it's to help us save money on our policy... its really an attempted sales pitch and to gather more intrusive information.
If a question is asked by mail, then the response by mail should also be provided as an option. In this digital age, this type of information could easily be updated many non-intrusive ways.
This is almost like this company has gone out of there way to alienate good customers.
I was on the phone with their agent for almost 20 minutes. Meanwhile, I was on the computer looking for another insurance company.

I have been trying to cancel my policy with them for over 4 hours! I wait on hold for ~45 minutes listening to fuzzy music that is barely audible, then I get through to someone and tell them that I'd like to cancel my policy and they tell me that they will need to transfer me. This has happened now 6 times! Completely outrageous and unethical behaviour from a company. I'm sure if I was telling them that I was purchasing something they would immediately grab my credit card number. I highly recommend anyone to stay away from them as I believe they are an extremely shady company.