Aviva Home Insurance Reviews

While trying to reach an agent to discuss home insurance renewal I used the call back service. The first time I had a 90 minute wait and never received a callback. The second time the call disconnected. Once a call back was finally made, I went right back into the normal queue and had a 20-minute wait. So frustrating!
The sad thing is even with these complaints posted, Insurance companies will still do nothing. There is no interest in good customer service anymore. I will go through the company that holds my investments and life insurance for future insurance needs.

I raised a small claim 6 month ago and it is still not resolved. No one seems to know what he is talking about. Adjuster is never available and does not return calls. I kept calling support line and every time I had to explain the full story again. Every time I get a different answer, the answers are subjective based on each person and not based on rules. My adjuster told me that they will cover cost of damage not repair, but when I listed and took a picture of the damage, someone else said it is not covered. It has been escalated to a manager and she told me that claim will be denied and when I explained that someone else gave estimated value of $1400, she told me that she will call me back and she did not. If you are bored and want to be entertained, maybe go with this company, if you think your time is money, find someone more professional.

Worse company to deal with, they dont response to emails or your agent dont pick up the call. My laminate flooring was taken apart 6-7 for a new one yet no idea when would they be replacing it. Ones my renewal is up i will definitely switch to another company.