Aviva Home Insurance Reviews

Had a wind event that blew off shingles in two locations on my house and delaminated 30% of my shingles. They sent a roofer out to cover the 2 locations with black shingles (originals are brown) with nails through the top and left it like that.
That’s all they would do, very disappointing!

Had a very disappointing experience with the first claim we submitted ever in having home insurance. After a severe storm, we were forced to do the job of the adjuster who never visited on site. After repeated denial of insurance, they finally relented and agreed to settle the claim after the threat of legal action. Poor company. Good at taking premiums. Not so good at resolving claims. Will never use this company and would not recommend them to anyone.

We had two or three claims due to storms which is not in our control and they have now said they can no longer insure us as a result. This company is a joke and I would absolutely not recommend then to anyone.

DO NOT insure with Aviva. We had two relatively minor claims within 5 years, one for wind damage and one for flood damage. The second claim was processed with no mention that doing so would mean they would not renew our coverage. In fact, we updated them on Aug 26 with all of the updates we had completed to avoid future claims and our premium actually went down slightly. Then on Sept 10th, we get a registered letter telling us our coverage will not be renewed in October! In the middle of a pandemic and they advise us 5 weeks before our policy expires that we won't be renewed, nice! I am supposed to receive a call from someone within the next 24 hours so we will see what they say but if they do not reverse this decision I will be cancelling all of my auto insurance and I may remove all of my funds from them and go elsewhere. I'm not doing business with a company that behaves like this! I suggest you look elsewhere for insurance!