Aviva Home Insurance Reviews

My house burned down. Aviva did not help. I had to continue to live in a burnt down house and a shed for the first three months and was accused of arson despite the police saying it is not arson I lost my job from being left homeless despite being fully insured so became unable to make a mortgage payment and property is now in foreclosure. My dog survived the fire only to die from being abandoned by Aviva. As if losing everything wasn't bad enough but the abuse and injustices I have faced from Aviva are far too long to list here. I believe they should not be allowed to sell insurance and should go to jail for their blatant disregard for the law, human decency and legally binding contract. See you in court Aviva. Already filled and the process started. Beware of Aviva. You are safer with no insurance!

Like everyone else, they are just the worst in every possible way. 14 weeks out and no project scope for repairs, no approvals given to replace electronics, repair or replace furniture, etc. Important documents, that could and should have been saved as per my policy, sit molding in a gutted home. Decisions/denials are made with no explanation or justification and if you press them for an answer they will stop responding to you. I've yet to be financially compensated for any out of pocket expenses (hotels, Airbnb, meals) $20K and counting. I had a fire water main break in my condo, obviously not my fault, I had the water to building shut off before the firemen arrived, saving $100,000s of dollars as my actions prevented other units from being damaged. I've provided every and all documentation they have asked for to move along the claim, but here I sit with no home, no compensation, no plan, no approvals and no end in sight. :( Run from Aviva