Aviva Home Insurance Reviews

I have had home insurance for almost 38 years, and have never had to make a claim. We have our present house for sale, and have been trying to keep it perfect for showings. However, two nights ago I was returning from a nearby town, when my son called to tell me that he had gotten home and water was coming in through his bedroom ceiling. When I got home, we quickly determined that an outside water hose pipe had burst inside the wall, and drenched two rooms and started on a third. I called Aviva late that night, and they started the claim for me, and the lady was fantastic to deal with. At 7:00 am the next morning I spoke with their claim service again, and they said that a flood specialist company would call me right away. Ten minutes later On Side Restoration called, and said that they would have their Edmonton manager call me ASAP. And ten minutes after that, Dave called me. We agreed to meet at the house three hours later. At 10:30, just as the very kind Aviva adjuster had called to help me through all of this, Dave and his fantastic crew showed up at the house, and started taking down the wet ceiling and walls. Six hours later, they had dehumidifiers and fans, up and working. They also hauled out all of the wet drywall and cleaned up everything. The next morning they removed all of the bedroom carpets that they had already rolled up the previous night. Had Aviva and On Side Restoration not responded so quickly, I know our basement would have begun to smell musty, very quickly. As it is, everything is already dry, and this is all now just an inconvenience, not the financial loss it could have been. I really appreciate Aviva's response, and On Side Restorations response and great work by their crew. Their manager and two man crew are better than as I could ever have asked for, and I thank you all for helping my family through this the past two days. Thank you Aviva and On Side Restoration! Paul , Beaumont, Alberta