Aviva Home Insurance Reviews

We had a major flood in our condo unit due to main hot water pipe break in the hallway in March 2015. We were covered by the Strata insurance and home owner's insurance (Aviva) and experienced two very different response from these two Insurance Companies. The claim issues related to the Strata Insurer not finalized yet and still we are negotiating!

Fortunately our Insurer "Aviva" had been very professional and didn't hesitate to look after us from day one. Aviva provide us with nice accommodation (not that easy in Vancouver), all the furniture were properly stored or replaced if needed, The adjuster, field service rep. made himself available all the time and acted in a kind & professional manner. I would hesitate recommending Aviva to the home owners

2009 we had a fire, one of the kids playing with a lighter. We were worried we would be denied insurance because it was one of our kids. He was only five so he wasn't deemed responsible thank goodness! Fire started in a lower basement bedroom, that room and the back half of our home was destroyed, nobody was hurt. Aviva gots us an advance cheque quickly because we basically lost everything, we had 4 kids, 2 adults, they paid for a rental home for us while our home was rebuilt. We selected the company that rebuilt it from one that Aviva recommended and we were happy with the work they did. We were back in our home in 6 months. I'll stay with Aviva after that. When you have a large loss and the insurance company takes care of things the way they did I wouldn't go anywhere else!