Aviva Home Insurance Reviews

We just started our claim for water damage at our weekend property. This is our 2nd claim although the first was a completely different root cause.
Claim started - excellent service from Aviva call center, (excellent start)
contacted Winmar restoration company and they arrived promptly given the location; they worked late and came back the next day. (excellent initial contact)
Aviva assigned Claimspro as the adjuster. The person contacted us within minutes of Aviva's notification, and rearranged his day to come to our property that afternoon to see the damage. (excellent initial contact)

Big concern so far is now we have heard nothing for 3 days. This is why I am giving the low rating. Will provide an update either way when this gets finished.