Aviva Home Insurance Reviews

Shortly after switching to Aviva we were broken into. Between being a new customer and signing up for a significant discount to our previous insurance we were very concerned. But we could not be happier with how the claims process went. Our third party adjuster was shocked at the level of coverage we had (the Dolce Vita plan for higher value houses), and Aviva was quick to send us advance cheques and provided fair value for all our lost belongings.

2009 we had a fire, one of the kids playing with a lighter. We were worried we would be denied insurance because it was one of our kids. He was only five so he wasn't deemed responsible thank goodness! Fire started in a lower basement bedroom, that room and the back half of our home was destroyed, nobody was hurt. Aviva gots us an advance cheque quickly because we basically lost everything, we had 4 kids, 2 adults, they paid for a rental home for us while our home was rebuilt. We selected the company that rebuilt it from one that Aviva recommended and we were happy with the work they did. We were back in our home in 6 months. I'll stay with Aviva after that. When you have a large loss and the insurance company takes care of things the way they did I wouldn't go anywhere else!